InComm is a leading provider of cutting-edge prepaid products, services and transaction technologies to retailers, brands and consumers. InComm supports more than 400,000 points of distribution and helps retailers build prepaid card destinations, connects brands with new markets and gives consumers a simple, secure shopping experience.
InComm stays ahead of emerging trends by analyzing market needs and leveraging its global, innovative commerce platform, go-to-market expertise and extensive partner relationships. With 123 global patents, InComm is headquartered in Atlanta and has offices in North and South America, Europe and the Asia-Pacific region. For more information, visit www.incomm.com or follow us on Twitter at www.twitter.com/incomm.
General Description
The primary tasks include answering all incoming calls, emails, and any other assignments by management. The focus is always on providing the customer the best service possible. InComm's objective is to maximize customer satisfaction while minimizing handle time. The goal is to resolve customer concerns on the first call. InComm “Customers” are: InComm Authorized Agents, wireless carriers, internal customers, the Market Team, Finance, and Self Service Machines.
The focus is always on providing the customer the best service possible. InComm's objective is to maximize customer satisfaction while minimizing handle time. The goal is to resolve customer concerns on the first call. InComm's customers are InComm Authorized Agents, wireless carriers, internal customers, the Market Team, Finance, and Self Service Machines. Our Team is made up of individuals who are dedicated to the highest level of service and strive to constantly improve quality through training and development strategies.
Shift: 12:00pm to 8:30pm and Saturdays from 9:00am-5:30pm with days off to be determined.
InComm is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race; color; religion; national origin; sex; sexual orientation; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state, or local law.
*This position is eligible for the Employee Referral Bonus Program
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