• Account Manager I

    Job Location US-GA-Atlanta
  • Overview

    Leveraging deep integrations into retailers’ point-of-sale systems, InComm is revolutionizing the commerce experience through innovative payments technology. InComm leverages end to end solutions to bring branded activatable products to retailers both in store and digitally. Our process includes everything from card printing, inventory management and forecast analytics, to the development and integration of activation technology in point of sale machines world-wide. From there we leverage our backend platform as a service technology to drive product activation to the tune of several thousand card activations every second. Whether those consumers are activating prepaid products, paying bills, enjoying real-time discounts through a membership card, purchasing digital goods in-store or adding funds to an online account, InComm is there to provide unique gift-gifting opportunities, cater to on-the-go shoppers, deliver added value through loyalty programs and serve cash-based consumers.


    InComm is headquartered in Atlanta, GA with a presence in over 30 countries, an organization of approximately 3,000 employees, several hundred international technical patents, and a network that includes over 600,000 points of retail distribution. With innovation as our number 1 company value, our speed to market for new products and services is accelerating rapidly and quickly positioning InComm as a global leader in fintech innovation. Learn more at or connect with us on,, or


    Life of a Card from InComm on Vimeo.

    About This Opportunity

    Who We Need


    We’re searching for an Account Manager to join our growing InComm team. In this role you will be driving opportunity and engagement around our prepaid products and be the subject matter expert in optimization for our brand partners, which include the most popular brands in the world. You will be an expert at looking at how product moves within retail environments including revenue maximization, inventory positioning, inventory forecasting, and program development and implementation. You will build and grow relationships with our existing retail partners as well as establish a trusting relationship with key internal teams and decision-makers. You will be successful in this role if you possess the ability to work and problem solve in the unknown.


    Above and beyond the raw skills, we’re looking for people with a few key traits:

    • Resourceful Problem Solver – We are innovators at solving problems every day we walk through the door. It’s exciting. It’s challenging. And at the end of the day it’s extremely rewarding to be able to make an impact.
    • Loves a bit of chaos – Let’s be honest… As the industry leading marketer, distributor and technology innovator of stored-value gift and prepaid products and growing exponentially, we move fast. With this growth you have the ability to be creative, implement solutions, and take the initiative to be a part of the solution on a larger scale.
    • A high EQ – Being nice really does matter! We’re a fintech company and created an industry that actually helps people in the payment space and are looking for others who want to do the same.
    • Collaboration – We value teamwork and a collaborative spirit. Our Account Management department (or family as we fondly refer to our group) are high performing individuals working as a team to achieve a common goal.


    This position’s key focus will be to maintain, retain, and grow an owned book of business and/or assist Manager with any assigned job responsibilities including operational tasks, and the overall business priorities in a fast paced and evolving environment.

    • Develop and manage a portfolio of clients to help implement a gift card strategy to reach more customers and drive more revenue.
    • Launch new clients, develop account relationships and manage product launches.
    • Grow account revenue through product expansion and promotional marketing opportunities and maintain a consistent client revenue stream and/or support an account manager by completing assigned operational tasks as needed.   
    • Operational tasks include data management, logistics management, and reporting and analytics functions.
    • Analyze sales reports to identify trends, forecast and manage inventory, and conduct strategic business reviews.
    • Gather information from key internal partners such as Marketing, Customer Account Management, Sales and Operations. Maintain frequent contact and follow-ups with Partner to make sure all needs are being met.
    • Manage initial and ongoing account launches.
    • Maximize opportunities to expand distribution of retail and B2B physical and digital gift card products and recommend additional account product offering.


    • 0 – 3 years relevant account management experience
    • Excellent relationship management and development skills and providing unsurpassed customer service.
    • Prior experience in handling major accounts and in presenting results of programs and initiatives to clients and management.
    • Skilled in developing and implementing standardized policies and procedures.
    • Manage and assist with team projects including event coordination and process improvements.
    • Ability to grow account revenue through evaluation and activities such as product expansion, promotional opportunities or program implementations.
    • Must be driven to identify and exceed partner needs and expectations.
    • Ability to analyze sales reports and identifying trends.
    • Excellent presentation skills.
    • Detail oriented with strong organizational skills.
    • Ability to organize and prioritize workload and meet deadlines.
    • Ability to listen attentively, respond effectively and resolve account issues in a timely manner.
    • Ability to act as the lead point of contact for any and all matters specific to your accounts, including operational tasks.
    • Proven ability to work independently as well as in a team environment.
    • Comfortable learning new technology/product lines in a highly innovative environment.
    • Proficiency in Microsoft Office software with emphasis on Excel and PowerPoint.
    • Other Tasks and Responsibilities as assigned.

    InComm is an equal employment opportunity employer.  We adhere to a policy of making employment decisions without regard to race; color; religion; national origin; sex; sexual orientation; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state, or local law.


    *This position is eligible for the Employee Referral Bonus Program Tier 2



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