InComm

  • Digital Business Analyst/Product Manager

    Job Location US-MO-Kansas City
    Type
    Full-Time
  • Overview

    Leveraging deep integrations into retailers’ point-of-sale systems, InComm provides connectivity to a variety of service providers that allow consumers to conduct everyday business at more than 450,000 points of retail distribution worldwide. Whether those consumers are activating prepaid products, paying bills, enjoying real-time discounts through a membership card, purchasing digital goods in-store or adding funds to an online account, InComm is there to provide unique gift-gifting opportunities, cater to on-the-go shoppers, deliver added value through loyalty programs and serve cash-based consumers. With 186 global patents, InComm is headquartered in Atlanta with a presence in over 30 countries in North and South America, Europe and the Asia-Pacific region. Learn more at www.incomm.com or connect with us on www.twitter.com/incommwww.facebook.com/incommwww.linkedin.com/company/incomm orwww.incomm.com/blog.

     

    Gift Card Impressions (GCI), an InComm company, provides engagement and gifting solutions to leading retailers, Gift Card Brands and leading corporations. The company has received 30 industry awards for innovation in the last 6 years and has more than 98 patents issued with another 30+ patents pending in the US and worldwide. The company’s leading edge research allows the company to understand how to provide revolutionary communication and gifting solutions that enhance engagement and create more meaningful and shareable experiences for consumers and businesses.  Learn more about GCI at www.giftcardimpressions.com.

    About This Opportunity

    GCI is looking for a Product Manager to manage projects and initiatives for our Digital Platform.  This is a great opportunity for someone who is looking to move from a Business Analyst role into a Product or Project Manager role or someone with 1-2 years of Project Management or Implementation Management experience. 

     

    This position will work closely with our development and creative teams on projects for our Digital Platforms so someone with a background in digital or enterprise software would be ideal.  The Product Manager will be responsible for managing the product roadmap as well as understanding market research and what needs to be prioritized through the development process.  This position will also work closely with our QA team through testing.

    Responsibilities

    Digital Sales Support

    • Supports our sales team through development of effective sales communication tools defining our digital products and features to guide effective outreach efforts.

    Product and Project Management

    • Interacting closely with our Engineering Manager and development team by leading product development and customer integration activities, including:
      • Managing the software development lifecycle process.
      • Leading and acting as GCI customer liaison on all customer integration activities including meeting with customers to understand needs, defining and communicating requirements to our internal teams.
      • Leading customer facing integration execution and maintenance support including facilitating issue resolution communication and monitoring.
    • Assisting in the drafting and development of Patent and Trademark applications as it relates to newly developed GCI Technology.

    Customer Support

    • Support customer-facing activities including communication of technical product offering, integration support and issue resolution. 
    • Work with Customer Experience and act as customer liaison for resolving production issues. 

     

    Qualifications

     

    • 3-5 years of Technology Project Management, Product Management, or Technical Business Analysis Experience Preferred
    • Experience with the following:
      • Digital platforms or enterprise software
      • Ability to deliver an implementation
      • Hands on experience working with Development teams as well as Marketing and Creative teams. 

      

    InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

     

    *This position is eligible for the Employee Referral Bonus Program - Tier 3

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