• Product Manager III, Vanilla Direct

    Job Location US-GA-Atlanta
  • Overview

    Leveraging deep integrations into retailers’ point-of-sale systems, InComm provides connectivity to a variety of service providers that allow consumers to conduct everyday business at more than 450,000 points of retail distribution worldwide. Whether those consumers are activating prepaid products, paying bills, enjoying real-time discounts through a membership card, purchasing digital goods in-store or adding funds to an online account, InComm is there to provide unique gift-gifting opportunities, cater to on-the-go shoppers, deliver added value through loyalty programs and serve cash-based consumers. With 186 global patents, InComm is headquartered in Atlanta with a presence in over 30 countries in North and South America, Europe and the Asia-Pacific region. Learn more at or connect with us on,, or


    About This Opportunity

    The Product Manager III is responsible for developing & managing the development, pipeline, and evolution of the VanillaDirect product suite, a cash-in network of partners and retailers utilizing a token (typically a barcode or an encoded magnetic strip) to direct cash, collected at retail, to an underlying account.  The Product Manager III will be expected to write requirements, determine priorities, manage release schedules, monitor competitive offerings in order to develop and maintain a best-in-class product, and identify areas to innovate in order to remain a viable and relevant service offering. 


    • Identify areas of optimization and innovation for the VanillaDirect suite of products.
    • Develop a near term and long term pipeline and backlog for product development that will support overall strategic objectives and drive growth.
    • Manage the pipeline and backlog to deliver results as outlined and agreed upon.
    • Proactively work with product team, sales team, account management, marketing, finance and accounting, and others to identify market needs and opportunities & develop a plan to meet them.
    • Identify and execute areas of opportunity to achieve operational efficiencies and enhance speed to market.
    • Responsible for overseeing platform enhancements and organizing corresponding sprints with technical resources.
    • Responsible for evaluating and vetting potential upgrades and exploring various options, internally and externally, to develop practical solutions.
    • Tasked with organizing weekly touch base calls to keep all applicable stakeholders informed of ongoing projects.
    • Facilitating technical calls and meetings to onboard partners and to support product and sales teams.








    • Bachelor’s degree from accredited university, or equivalent in professional experience
    • Minimum 5 years of product management/project management experience, preferably from within the fintech industry
    • Experience in managing technical relationships
    • Experience in managing a network of internal/external relationships with various stakeholders
    • Experience in product operations, documenting flows for various use cases based on customer needs and integration methods
    • Experience in managing software development projects written in Ruby on Rails and Go. 
    • Experience supporting the end-to-end implementation of payment systems at scale.
    • Practical knowledge of AWS ecosystem. Having AWS Business Professional accreditation is a plus.
    • Valid Project Management Professional certification is desired



    • Results focused and professional
    • Highly organized and detail oriented
    • Must have the ability to prioritize various initiatives and multi-task
    • Must be an agile team player, capable of working independently to deliver results
    • Confident communicator capable of carrying conversations with internal and external stakeholders on the cash-in program
    • Proficient in Microsoft Office
    • Fluency is Ukrainian is highly desirable, to converse with Dev team




    • Innovation – Must assess issues and situations, identifying the root cause and correcting it. Must be able to think creatively when it comes to developing the product & delivering it to market.
    • Quality – Must be able to deliver quality service and results in a timely manner.
    • Passion– Must be able to drive business initiatives through the appropriate channels and contend against competing priorities to accomplish the job at hand.
    • Integrity – Must be able to understand and display ethical behavior and business practices and ensure own behavior and the behavior of others are consistent with these standards and align with the values of the organization.
    • Engagement – Must be able to anticipate, understand, and respond to the needs of internal and external stakeholders to meet or exceed their expectations with the organizational parameters.
    • Responsibility – Must be able to assess situations, determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.
    • Teamwork – Must establish and maintain positive working relationships with others both internally and externally to achieve the goals of the organization.



    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand and walk; a significant portion of these duties are commonly performed from a stationary or sitting position.  The employee uses their hands and fingers to handle or feel objects, tools or control objects as well as reach.  They may bend, climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.  The employee commonly performs work on computers to include keyboarding and repetitive motions.  They must occasionally lift, push, pull and/or move objects up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


    Physical Environment:  The work is performed in a private stand long office or cubicle environment that is generally controlled by the employer.  Traditionally, the work environment is adequately ventilated and lit by natural light and florescent fixtures.  It contains standard office equipment and furniture and is free of non-work related objects and furniture.



    InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.


    *This position is eligible for the Employee Referral Bonus Program #LI-GL





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