• Director I, Business Resilience

    Job Location US-GA-Atlanta
  • Overview

    Leveraging deep integrations into retailers’ point-of-sale systems, InComm provides connectivity to a variety of service providers that allow consumers to conduct everyday business at more than 450,000 points of retail distribution worldwide. Whether those consumers are activating prepaid products, paying bills, enjoying real-time discounts through a membership card, purchasing digital goods in-store or adding funds to an online account, InComm is there to provide unique gift-gifting opportunities, cater to on-the-go shoppers, deliver added value through loyalty programs and serve cash-based consumers. With 186 global patents, InComm is headquartered in Atlanta with a presence in over 30 countries in North and South America, Europe and the Asia-Pacific region. Learn more at or connect with us on,, or


    About This Opportunity

    InComm is currently seeking a Director I, Business Resilience to join our Compliance & Risk Management team. The Business Resilience team is currently a team of 6 and they are responsible for Business Continuity, Disaster Recovery, and Crisis Management. The Director I, Business Resilience will primary be focused on Disaster Recovery. This person will be responsible for the ownership and oversight of the DR Program.


    The Director I, Business Resilience will assist the organization in the development and maintenance of technology related recovery plans, development of exercises and other testing modalities for multiple risks and vulnerabilities, analyzing risk opportunities consistent with company business objectives and strategy, and proactive analyzing of risks and emerging threats within our environment and vendor environments. Work closely with other SMEs in the Business Resilience Office to provide management with a consistent and accurate view of the enterprise Continuity landscape.


    The ideal candidate should have the following experience:

    • Understanding of BC & BR principles
    • Disaster Recovery SME
    • Previous experience successfully delivering and executing a DR Plan
    • Ability to present to C-level Execs
    • IT Background is a plus



    As a contributor to the Business Resilience Office, the individual is expected to execute upon the direction set by the Head of Business Resilience and work fairly independently to develop, implement and communicate continuity-related policies and procedures and responsible for developing, testing, monitoring and analyzing the organization’s Disaster Recovery oversight program. Execute the implementation of Disaster Recovery program documentation, individual application plan documentation, testing, measurement and reporting processes. Developing and maintaining an effective availability program over time, inclusive of recovery/failover plan creation and updates, testing, scheduling, policy improvements, and expanded application requirements. Managing the ongoing development, maintenance, and enhancement of disaster recovery-related activities, which include an annual planning workshop, quarterly management briefings, weekly change management meetings, data center/disaster recovery awareness and education sessions, updating IT recovery/failover plan content, and supporting periodic tests of the availability capacity. Conducting monthly/quarterly/yearly planning and coordination exercises with KPIs and reporting to ensure effectiveness and efficiency of the program, as well as compliance with our overall data center and disaster recovery programs. Collect data, perform analysis and assist in creation of internal documentation and create executive "C-Level" reports. Report analytics to head of department and team members. Provide support to the Business Resilience Team in documenting the review of materials to determine sufficiency of action items derived from different business areas of the organization. Provide guidance and feedback to help review application testing solutions with key IT, business and vendor stakeholders. Strong emphasis on project definition, scope and overall deliverable execution. Act as a primary on-site representative for the Business Resilience Office. Maintain current industry and regulatory expertise and insights in order to provide clear guidance that aligns the DR program with industry standards and business priorities.


    • Capable of facilitating disaster recovery projects and analyses.
    • Demonstrated ability in dealing with challenging situations.
    • Strong project management skills.
    • Demonstrated ability to deliver high quality output under pressure and time constraints.
    • Industry experience, knowledge, expertise in Disaster Recovery and demonstrated ability to apply to business environment.
    • Must possess strong written and verbal communication and presentation skills.
    • Ability to manage multiple projects with competing priorities.
    • Advanced skills in Microsoft Office products (Word, Excel, PowerPoint, Project, Visio, SharePoint) with an ability to produce professional documents ready for presentation to executive “C-Level” management.
    • Familiarity with ServiceNow is beneficial.
    • Familiarity with converged technology, SRM, SRDF, virtualization is beneficial
    • Familiarity with Fin Tech industry is beneficial.
    • Must demonstrate ability to work as a member of a geographically diverse team.
    • CBCP / CBCI Certification, or greater
    • Ability to travel domestically (up to 15%).
    • Ability to work overtime, as necessary, to meet aggressive deadlines and help the organization manage crises.
    • Ability to self-identify and acquire necessary skills to further improve the efficiency and effectiveness of the Disaster Recovery function.
    • Requires working from designated primary office during regular business hours; not a virtual role.





    InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.


    *This position is eligible for the Employee Referral Bonus Program - Tier 4 - #LI-KJ1



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