• Director of Account Management, Healthcare

    Job Location US-GA-Atlanta
  • Overview

    InComm is a leading provider of cutting-edge prepaid products, services and transaction technologies to retailers, brands and consumers. InComm supports more than 400,000 points of distribution and helps retailers build prepaid card destinations, connects brands with new markets and gives consumers a simple, secure shopping experience.


    InComm stays ahead of emerging trends by analyzing market needs and leveraging its global, innovative commerce platform, go-to-market expertise and extensive partner relationships. With 123 global patents, InComm is headquartered in Atlanta and has offices in North and South America, Europe and the Asia-Pacific region. For more information, visit or follow us on Twitter at


    InComm Healthcare & Affinity (IHA), a wholly owned subsidiary of InComm Holdings, Inc., the leading issuer and processor of gift cards, that processes over $15 billion in transactions annually. IHA’s platform, the OTC Network, is the first national Over-The-Counter (OTC) benefits disbursement and redemption network for Medicare Advantage plans, State Medicaid programs, Commercial programs and their members/employees.

    About This Opportunity

    The Director of Account Management  will have the unique responsibility to not only drive performance of InComm's products within the insurance payer community but also drive culture change of how we sell this business and promote InComm new business to our clients.  This person will lead and develope a team of Account Managers in addition to leading strategic initiatives and driving new business. 


    Can sit in Atlanta or Minneapolis. 


    • Responsible for day to day strategic execution of InComm Healthcare Plan relationships as assigned by the Vice President of Sales, Marketing and Account Management.
    • Leads a team of Account Managers and works in cooperation with them for their on-going career development and development of a customer centric mentality.
    • Develops relationships with key accounts, grows existing business and ensures that new client’s projects are implemented smoothly and efficiently.
    • Ensures success of new client launches.
    • Collaborates across internal departments including operations, Implementations,  financial services, and accounting.
    • Mine and grows sales and profitability of existing accounts.
    • Advocates within internal leadership for projects related specifically to growing revenues through existing Health Plans.
    • Progresses new and strategic initiatives with clients including new product, services, and technology launches.
    • Consults with clients to understand their goals and requirements related to the sales, promotion, use, and delivery of InComm Healthcare services.
    • Negotiates contracts for additional services and renewals/extensions.
    • With the account managers - owns the client relationship, identifies, and recommends additional products and services to plan portfolio based on plan & member needs.
    • With the account managers - ensures high levels of customer satisfaction by serving as the escalation contact for issue resolution.
    • Identifies growth opportunities and expands our product offering in each channel to increase sales with managed accounts.
    • Partners with internal operations staff and sales teams to launch new accounts.
    • Consistently manages plan expectations to ensure delivery of the highest quality service, and solicit and act on client feedback.
    • Provides regularly scheduled updates to the Vice President of Sales, Marketing and Account Managment and broader sales team.
    • Generates and communicates reports, both internal and external as directed by the Vice President of Sales, Marketing and Account Managment.
    • Willingness to travel to client visits and tradeshow attendance.
    • Other Tasks and Responsibilities as Assigned, including, but not limited to:
      • Contract evaluation and tracking across accounts.
      • Ad hoc analysis and forecasting based on actual sales information of existing, similar accounts.  Plan  analysis to identify opportunities for Program and Services expansion and underperforming Programs.


    • BA/BS and 5 years’ account management experience.
    • Expereince leading an Account Management Team in the Health plan or Payer environment.
    • Experience managing medium to large accounts in a Health Plan or Payment company preferred.
    • Knowledge of payments, gift card & pre-paid products and fulfillment a plus.
    • A successful track record of developing, managing, and growing revenue; a strong business acumen; and excellent analytical skills.
    • The ideal candidate will be consultative, creative, and a strong communicator with the ability to build exceptional relationships and grow business.
    • Strong interpersonal skills, flexibility, and customer service orientation.
    • Must be action oriented with relentless drive for task resolution.
    • Detail oriented and strong time management skills.
    • Creative thinking and problem solving skills to determine the best path forward in an environment where multiple solutions are possible.
    • Ability to work independently and in a team environment
    • Proven ability to consistently handle and prioritize multiple tasks across multiple clients
    • Communicate effectively with business executives.
    • Ability to sort, check, count, verify, and analyze numbers and reports.
    • Creation of reports and presentations.
    • Skill to resolve difficult or stressful customer service issues.
    • Proficient in Microsoft Office, CRM, and other computer skills.
    • Preparation of routine administrative paperwork.


    InComm is an equal employment opportunity employer.  We adhere to a policy of making employment decisions without regard to race; color; religion; national origin; sex; sexual orientation; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state, or local law.


    *This position is eligible for the Employee Referral Bonus Program - Tier 3



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