• Launch Support Specialist

    Job Location US-GA-Atlanta
  • Overview

    Leveraging deep integrations into retailers’ point-of-sale systems, InComm is revolutionizing the commerce experience through innovative payments technology. InComm leverages end to end solutions to bring branded activatable products to retailers both in store and digitally. Our process includes everything from card printing, inventory management and forecast analytics, to the development and integration of activation technology in point of sale machines world-wide. From there we leverage our backend platform as a service technology to drive product activation to the tune of several thousand card activations every second. Whether those consumers are activating prepaid products, paying bills, enjoying real-time discounts through a membership card, purchasing digital goods in-store or adding funds to an online account, InComm is there to provide unique gift-gifting opportunities, cater to on-the-go shoppers, deliver added value through loyalty programs and serve cash-based consumers.


    InComm is headquartered in Atlanta, GA with a presence in over 30 countries, an organization of approximately 3,000 employees, several hundred international technical patents, and a network that includes over 600,000 points of retail distribution. With innovation as our number 1 company value, our speed to market for new products and services is accelerating rapidly and quickly positioning InComm as a global leader in fintech innovation. Learn more at or connect with us on,, or

    About This Opportunity

    The primary role of the Channel Implementations Launch Support Specialist is to manage, support, and administer test card inventory and systems while assisting with a wide variety of Project Management activities across multiple internal and external groups. The majority of these activities will revolve around managing and documenting scheduled and ad-hoc product testing for Big Box retailers at live store locations.



    • Management, Storage, and Administration of Test Card Inventories and Applications
    • Maintenance of all Card Inventory and Project related Documentation and Internal Information
    • Communication of redemption requirements for new products and partners
    • Distribution of Communications to All Project Stakeholders for Active Requests in Queue
    • Conduct merchant product certification tests via in-store visits for Big Box merchants
    • Manage and update product information for the website created to support product T&C’s and redemption instructions for the Walmart Pin on Receipt Program
    • Assist in creating documentation related to merchant’s POS behaviors
    • Help identify process improvements to increase efficiencies
    • Resolve Internal Trouble Tickets and provide assistance to Internal Support Teams as Needed
    • Coordinate and Manage All Special Projects or Miscellaneous Assignments as Required
    • All other Duties as Assigned or Required


    • The Launch Support Specialist is required to operate their personal vehicle when making trips to field locations to complete testing requests. Reimbursements for mileage are provided by InComm.
    • Reliable and functional transportation is required for this position.
    • 1 to 3 years preferred experience in inventory management is preferable
    • High-School Diploma with familiarity in IT Operations or Equivalent Work Experience required.  Bachelor Degree in an associated field preferred
    • Previous or associated project management experience preferred, not required


    InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.


    *This position is eligible for the Employee Referral Bonus Program




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