Leveraging deep integrations into retailers’ point-of-sale systems, InComm provides connectivity to a variety of service providers that allow consumers to conduct everyday business at more than 450,000 points of retail distribution worldwide. Whether those consumers are activating prepaid products, paying bills, enjoying real-time discounts through a membership card, purchasing digital goods in-store or adding funds to an online account, InComm is there to provide unique gift-gifting opportunities, cater to on-the-go shoppers, deliver added value through loyalty programs and serve cash-based consumers. With 186 global patents, InComm is headquartered in Atlanta with a presence in over 30 countries in North and South America, Europe and the Asia-Pacific region. Learn more at www.incomm.com or connect with us on www.twitter.com/incomm, www.facebook.com/incomm, www.linkedin.com/company/incomm or www.incomm.com/blog.
The IT Technical Support Analyst I position is responsible for providing first level support through taking calls and handling the resulting incidents. Service Desk personal work to provide communication to partners and personal. Team members are expected to monitor and triage production outages proving moment to moment feedback and support. Personnel work with application, infrastructure, and operational support teams to provide Tier 1 troubleshooting and day to day maintenance activities such as patching and scheduled server restarts.
***Please note this is a 3rd Shift position Tues-Sat. General hours are 9 pm - 6 am***
Understanding of TCP/IP and the OSI model.
Strong written and verbal communication skills.
Ability to multitask and prioritize work in a fast-paced environment.
Can handle complex issues and problems with little to no supervisor involvement.
Analytical thinking skills and detail oriented.
Functional knowledge of monitoring systems.
Strong analytical skills.
Ability to work with cross functional teams.
Working knowledge of PCI, HIPAA, and IPP.
Good customer service skills.
InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.
*This position is eligible for the Employee Referral Bonus Program - Tier 2