Leveraging deep integrations into retailers’ point-of-sale systems, InComm provides connectivity to a variety of service providers that allow consumers to conduct everyday business at more than 450,000 points of retail distribution. Whether those consumers are activating prepaid products, paying bills, enjoying real-time discounts through a membership card, purchasing digital goods in-store or adding funds to an online account, InComm is there to provide unique gift-gifting opportunities, cater to on-the-go shoppers, deliver added value through loyalty programs and serve cash-based consumers. With 186 global patents, InComm is headquartered in Atlanta with a presence in 30 countries. Learn more at www.incomm.com or connect with us on www.twitter.com/incomm, www.facebook.com/incomm, www.linkedin.com/company/incomm or www.incomm.com/blog.
This position requires a mentality of “One Call Resolution” and Superior Customer Care philosophy. Candidate should possess strong ability to embed a high level of expectation of great customer care skills while encompassing a standard of excellence in the quality of a call. Candidate will be responsible for establishing the standards for Quality monitoring; providing real time coaching; creating, defining and implementing areas of opportunity for continual refresher training throughout the call center; developing a module for new hire trainees on call quality and overcoming objections; reporting statistics. Candidate must also develop a strong knowledge of all processes and procedures, products and disciplinary action variables. Good judgment and the ability to communicate effectively are essential for the position. The hours for this position are 10a-7pm Monday-Friday.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands to operate basic office equipment (i.e. computer, printer, copy/fax, etc.) and type, frequently talk and hear, reach with hands and arms, frequently stand and walk around to provide assistance to team members, and occasionally stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include: close vision.
In most cases, a call center employee should be employed in his or her current position for at least six (6) consecutive months before being eligible for a voluntary position transfer within the Company. An employee can not be under any final corrective actions.
In some cases, a call center employee may be considered for an internal transfer before reaching six (6) months of service if there is a business need. This is handled on a case by case basis and several factors are considered including but not limited to business need, performance and experience.
This position is eligible for the Employee Referral Bonus Program