• 3rd Shift Technical Support Analyst III

    Job Location US-GA-Atlanta
  • Overview

    Leveraging deep integrations into retailers’ point-of-sale systems, InComm provides connectivity to a variety of service providers that allow consumers to conduct everyday business at more than 450,000 points of retail distribution worldwide. Whether those consumers are activating prepaid products, paying bills, enjoying real-time discounts through a membership card, purchasing digital goods in-store or adding funds to an online account, InComm is there to provide unique gift-gifting opportunities, cater to on-the-go shoppers, deliver added value through loyalty programs and serve cash-based consumers. With 186 global patents, InComm is headquartered in Atlanta with a presence in over 30 countries in North and South America, Europe and the Asia-Pacific region. Learn more at or connect with us on,, or



    • Monitor key alerts and notifications and drive response and
    • Participates in the ongoing process of investigating, troubleshooting, and providing resolution to technical issues in a 24x7x365
    • Quickly develop a comprehensive understanding of the applications and infrastructure within the environment and how they impact employees, partners or
    • Stay informed of production changes that could affect functionality and
    • Ability to coordinate across teams, working closely with peers to ensure the appropriate focus and sense of urgency is applied to all
    • Accurately troubleshoot, reproduce and document issues and other pertinent information in Incident or Problem
    • Create and maintain knowledge base article
    • Document all problems & issues encountered during the shift and prepare shift turnover document.
    • Handle incident ticket queue and routing of tickets to appropriate support teams
    • Handle ad hoc requests and take on new procedures as
    • Create and maintain team automation and misc.
    • Identification and execution of monitoring or automation
    • Assists in other areas of the department and company as
    • Ability to review network, and system event, and application logs to discern state changes of the
    • Perform routine ticket management and escalations to drive problems to final resolution.
    • Use combination of various tools to correlate multiple faults and/or system presented data into defined
    • May provide leadership, coaching, or mentoring to junior level team members.


    • Bachelor's degree in CIS, MIS, ideal or must have related field or work
    • Splunk certifications
    • VMware certifications
    • Network+ or A+ certification
    • Additional requirements/qualifications (skills/knowledge required):
    • Basic coding or scripting knowledge such as PowerShell, Python, JavaScript, HTML/CSS preferred.
    • Understanding of TCP/IP and the OSI
    • Intermediate to advanced understanding of Unix/Linux OS.
    • Strong written and verbal communication
    • Ability to multitask and prioritize work in a fast-paced
    • Can handle complex issues and problems with little to no supervisor
    • Analytical thinking skills and detail oriented.
    • Must be able to work third shift (10 pm to 6 am)



    InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

    *This position is eligible for the Employee Referral Bonus Program #LI-TH1



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