InComm

  • NOC Analyst I

    Job Location US-TX-Dallas
    Type
    Full-Time
  • Overview

    On-Line Strategies (“OLS”), an InComm Company, is a software and services company focused on processing complex, large volume, and high-speed transactions, in a mission-critical environment.  OLS was founded in 1996.  For additional information regarding OLS, please visit www.olspayments.com.

     

    InComm is a leading provider of cutting-edge prepaid products, services and transaction technologies to retailers, brands and consumers. InComm supports more than 400,000 points of distribution and helps retailers build prepaid card destinations, connects brands with new markets and gives consumers a simple, secure shopping experience.

     

    InComm stays ahead of emerging trends by analyzing market needs and leveraging its global, innovative commerce platform, go-to-market expertise and extensive partner relationships. With 123 global patents, InComm is headquartered in Atlanta and has offices in North and South America, Europe and the Asia-Pacific region. For more information, visit www.incomm.com or follow us on Twitter at www.twitter.com/incomm.

    About This Opportunity

    OLS Network Management Center employee is to mitigate the risk of an outage caused by abnormal incidents or events, either by preventing the incident or isolating the incident to keep it from spreading and impacting other systems.  OLS is looking for an additional NOC Analyst resource to monitor the additional Tier 1 customers and associated workload being added into its network systems.

     

    Hours for this position (two shifts available):

     Sunday - Thursday   2pm – 10pm (40 hours total)

    OR

    Tuesday - Saturday   2pm – 10pm (40 hours total)

    Responsibilities

    Day-to-Day Monitoring, Incident & Event (Alarm) Management

    • Use all monitoring tools to monitor the availability and performance of critical applications, systems, and networks
    • Understand all alarms by Customer platform (solution) and the actions required to mitigate the events
    • Perform all daily network log reviews and system health checks
    • Perform all incident management and internal / Customer notification activities

     

    Level 1 Technical Support

    • Provide level 1 problem-diagnosis and documentation of problems (trouble-tickets)
    • Provide Level 1 problem resolution of system, network, and application issues
    • Escalate problems to Level 2 technical support team, as necessary

     

    IT Service Management

    • Drive and coordinate IT service desk requests with technical teams, project teams, and customers
    • Monitor ticket systems to ensure service levels are met
    • Follow up to ensure customer requests are being satisfactorily met

    Qualifications

    • 1 - 2 years in a Network Operations Center environment
    • Must be located at OLS headquarters in the Dallas, TX area
    • Must be able to work some holidays
    • Must have a technical background, Windows server and/or networking experience is highly desired
    • Knowledge of ITIL Foundations (Incident & Alerts/Monitoring mgmt)
    • Experience in the payment industry is a plus, though not a requirement
    • A self-starter and learner who can thrive in a fast-paced and changing environment
    • Very strong communication skills, both verbal and written are essential

     

    InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

     

    *This position is eligible for the Employee Referral Bonus Program - Tier 2

     

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