InComm

  • IT Technical Analyst II

    Job Location US-TX-Dallas
    Type
    Full-Time
  • Overview

    Leveraging deep integrations into retailers’ point-of-sale systems, InComm provides connectivity to a variety of service providers that allow consumers to conduct everyday business at more than 450,000 points of retail distribution worldwide. Whether those consumers are activating prepaid products, paying bills, enjoying real-time discounts through a membership card, purchasing digital goods in-store or adding funds to an online account, InComm is there to provide unique gift-gifting opportunities, cater to on-the-go shoppers, deliver added value through loyalty programs and serve cash-based consumers. With 186 global patents, InComm is headquartered in Atlanta with a presence in over 30 countries in North and South America, Europe and the Asia-Pacific region. Learn more at www.incomm.com or connect with us onwww.twitter.com/incomm, www.facebook.com/incomm, www.linkedin.com/company/incomm or www.incomm.com/blog

    About This Opportunity

    InComm Healthcare & Affinity helps health plans and affinity groups attract, engage and retain members with innovative consumer benefits and rewards. By taking advantage of our Enhanced Payment Platform, our partners can provide easily accessible incentive programs to their members. Our innovative products, like our directed-spend prepaid cards, provide members with continuous positive experiences at retail. Combined, these services increase and enhance brand awareness for a wide variety of health plans and affinity groups.  www.incommhealthcareandaffinity.com 

    Responsibilities

    The Technical Systems Analyst will analyze, monitor, and support assigned Transaction Processing platform while driving customer satisfaction for the Merchants, Affinity Groups and the Account Managers. This position is the focal point to the platforms ensuring operational and process excellence.

    • Work effectively alone and in a team environment with quality and timely results.
    • Able to work under tight deadlines while providing high-quality work.
    • Continuously monitor the platform for operational excellence elements for process improvements.
    • Paticipate in new implementations by changing configurations and testing for onboarding new partners.
    • Strong partnership with Development Teams.
    • Parse, analyze and understand system log files.
    • Customer Service orientation with the ability to effectively interact with users of all levels.
    • Excellent written and oral communication skills.
    • Able to proactively address system issues that have potential impact for the corporation.
    • Strong research, analytical, and troubleshooting skills Support after hours’ coverage/escalation.
    • Plan solutions and coordinate with development team.
    • Provide design considerations and write technical requirements.
    • Collaborate with QA testing in the research and writing of test cases along with participating in system testing.
    • Engaged in production deployment for coordination and verification as the owner of the platform.
    • Owner of platform and knowledgeable of all operational and maintenance activities up to monitoring the efforts.
    • Create and maintain documentation on the platform, such as platform details, playbooks, escalation procedures, and any other that becomes a necessity.
    • Creation of current state of system flow that will be used as an artifact for future development and troubleshooting.

    Qualifications

    • 3-5 years of IT experience in a similar technical environment
    • Experience supporting production applications
    • High profeniency in Windows Server and network administration
    • Experience with Azure PaaS a plus
    • Microsoft SQL Server administration skills a plus
    • Proficient with MS Office Suite
    • Experience with high-volume transactional processing systems and best practices
    • Excellent organizational, verbal and written communication, and interpersonal skills
    • Bachelor’s Degree(Computer Science or related field) OR equivalent experience

     

     

     

    InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

     

    *This position is eligible for the Employee Referral Bonus Program - Tier III

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