• Category Advisor II

    Job Location US-NC
  • Overview

    Leveraging deep integrations into retailers’ point-of-sale systems, InComm is revolutionizing the commerce experience through innovative payments technology. InComm leverages end to end solutions to bring branded activatable products to retailers both in store and digitally. Our process includes everything from card printing, inventory management and forecast analytics, to the development and integration of activation technology in point of sale machines world-wide. From there we leverage our backend platform as a service technology to drive product activation to the tune of several thousand card activations every second. Whether those consumers are activating prepaid products, paying bills, enjoying real-time discounts through a membership card, purchasing digital goods in-store or adding funds to an online account, InComm is there to provide unique gift-gifting opportunities, cater to on-the-go shoppers, deliver added value through loyalty programs and serve cash-based consumers.


    InComm is headquartered in Atlanta, GA with a presence in over 30 countries, an organization of approximately 3,000 employees, several hundred international technical patents, and a network that includes over 600,000 points of retail distribution. With innovation as our number 1 company value, our speed to market for new products and services is accelerating rapidly and quickly positioning InComm as a global leader in fintech innovation. Learn more at or connect with us on,, or


    About This Opportunity

    This Category Advisor position will report to the Family Dollar Director of Accounts. This position will reside at the Family Dollar corporate office in Charlotte, NC. The Category Advisor will be the primary day to day liaison on all prepaid account operational tasks and issue resolution, both internal and external. The Category Advisor will do this by collaboratively planning, coordinating, and executing with cross-functional resources at multiple levels within the Family Dollar and InComm organizations. The Category Advisor should be detail orientated and demonstrate expertise in category management, reporting, analysis. This person will help the InComm account team support the prepaid category at the retailer with the goal of growing sales and profitability with a special focus on operational, marketing and promotional initiatives. An overview of responsibilities include:

    • Ongoing communication with each retailer by leading facilitate weekly status calls and tracking open items
    • New store setup and support
    • Executing new product and program launches
    • Marketing and advertising support:
      • Maintain marketing and advertising calendar and marketing tracker
      • Plan, setup and manage promotional activity tracker and creative for all promotional assets
      • Support and participate and annual tradeshows
      • Analyze and maintain a database of all promotions/shipper/planogram analysis
    • Reporting and analysis:
      • Weekly, monthly and annual reporting for retailer and InComm including a monthly scorecard/recap
      • Ad hoc analysis including, product, fixture, competitive ad tracker and SKU rationalization and analysis for POG in JDA
      • Forecast new opportunities and existing business in retailer commission, topline, and GAAP $
      • Work with InComm category analysts to run and review promotional results
    • Support director on presentations for business review presentations, promo summaries, new partner/program proposals and partner alliance
    • Maintain fixtures components, inventory and planograms utilizing JDA software
    • Primary Liaison with InComm warehouse team to support all kitting and orders
    • Assist with the on-going management of InComm Auto Replenishment and OOS levels
    • Secure allocations from individual product owners as needed, to get ETAs on new products/initiatives, etc.
    • Manage all new production requests working with DC to ensure inventory is delivered on time for launches.
    • Forecasting future needs on cards based on a formula that includes current sell-through rate, expansion and new stores.
    • Liaison for store support and merchandising initiatives and maintenance.
    • Work closely with merchandising to ensure inventory is being counted and recorded correctly.
    • Collaborate with merchandising teams on special initiatives/resets/addressing problems to resolution
    • Reviewing reports/pictures provided by merchandisers to ensure execution and compliance with account team and retailer strategy.
    • Regular support, troubleshooting and resolution for store level, billing and Customer Service Issues
    • Ongoing Maintenance of databases, including: master store list, fixture list by store, pricebook and InComm merchant program file.


    Skills & Abilities:

    • Communication and teamwork
    • Business strategy and process skills
    • Previous experience in vendor analytics preferred
    • Proven ability to function in a fast-paced, time sensitive environment
    • Ability to create and analyze product sales reports
    • Proven ability to create and implement strategic plans
    • Excellent presentation and negotiation skills
    • Proven ability to prioritize workload throughout multiple accounts
    • Must be driven to identify and meet customer needs and expectations
    • Ability to listen attentively, respond effectively and resolve client issues
    • Ability to project manage through planning and scheduling
    • Proficiency in Microsoft Office software including experience with pivot tables.
    • Proven ability to work independently



    • Bachelor's degree or equivalent work experience
    • 5 to 7 years of Account Management experience
    • Experience utilizing JDA POG software
    • Point of sales marketing services or sales experience
    • Prepaid or gift card business experience
    • Risk analysis
    • Strategic account planning


    • Willing to travel domestically

    Physical Demands:

    • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand and walk; a significant portion of these duties are commonly performed from a stationary or sitting position.  The employee uses their hands and fingers to handle or feel objects, tools or control objects as well as reach.  They may bend, climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.  The employee commonly performs work on computers to include keyboarding and repetitive motions.  They must occasionally lift, push, pull and/or move objects up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


    Physical Environment: 

    • The work is performed in a private stand long office or cubicle environment that is generally controlled by the employer.  Traditionally, the work environment is adequately ventilated and lit by natural light and florescent fixtures.  It contains standard office equipment and furniture and is free of non-work related objects and furniture.

    InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.


    *This position is eligible for the Employee Referral Bonus Program




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