• Technical Analyst I (Application Support)

    Job Location US-GA-Atlanta
  • Overview

    Leveraging deep integrations into retailers’ point-of-sale systems, InComm provides connectivity to a variety of service providers that allow consumers to conduct everyday business at more than 450,000 points of retail distribution worldwide. Whether those consumers are activating prepaid products, paying bills, enjoying real-time discounts through a membership card, purchasing digital goods in-store or adding funds to an online account, InComm is there to provide unique gift-gifting opportunities, cater to on-the-go shoppers, deliver added value through loyalty programs and serve cash-based consumers. With 186 global patents, InComm is headquartered in Atlanta with a presence in over 30 countries in North and South America, Europe and the Asia-Pacific region. Learn more at or connect with us on,, or


    About This Opportunity

    InComm is seeking a Technical Systems Analyst to join our Transaction Processing team. The TSA will report directly to the Manager I, Core Transaction Processing. This is a team of 3and is currently growing!


    This team is the platform owner for all core transaction processing application suites. This Technical Systems Analyst should have a combination of application support as well as business analysis and/or project coordination skills. You will be focused on environment maintenance, builds, and patches but, will also be responsible for document.

    The Platform Ownership, Transaction Processing team works very closely with the development team to support these applications and troubleshoot code. The ideal candidate should have experience with the following:

    • Application support (not supporting packages)
    • Infrastructure – health of the platform
    • Working application service, builds, and deployment
    • Strong database skills (SQL)
    • Installing applications
    • Understanding of Networking (load balancers)
    • High availability
    • 24/7 on-call support (rotation)
    • Previous transaction processing experience is a plus


    • Research and resolve escalated issues in a timely manner
    • Actively participate in application deployments into production, including verification
    • Attain knowledge of all operational and maintenance activities, identifying potential impacts to related systems/software
    • Continuously monitor the platform for operational excellence. Track overall transaction system health and reliability. Identify and propose improvements and track progress upon implementation.
    • Create and maintain platform documentation, including a platform diagram, to assist in identifying and eliminating single points of failure
    • Provide after-hours coverage/escalation, when needed


    • 2-3 years of experience
    • Proficient with MS Office Suite
    • Strong written and oral communication skills
    • MS SQL query skills
    • Experience with Java and Java scripting preferred 
    • Experience with system monitoring tools (Splunk and Wireshark preferred)
    • Excellent organizational skills, attention to detail, multi-tasking, prioritization, decision-making, and interpersonal interactions




    •  A bachelor's degree a plus but, not required.





    InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.


    *This position is eligible for the Employee Referral Bonus Program - Tier 3 - #LI-KJ1



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