• Account Manager II

    Job Location US-OR-Portland
  • Overview

    InComm is a leading provider of cutting-edge prepaid products, services, and transaction technologies to retailers, brands, and consumers. InComm supports more than 450,000 points of distribution and helps retailers build prepaid card destinations, connect brands with new markets, and give consumers a simple, secure shopping experience.


    Please visit our website for more information about InComm.


    InComm Digital Solutions (IDS) redefines the connection between merchants and their customers through our stored value and mobile gifting solutions. As the pioneer of digital gift card delivery, IDS helps our customers leverage their gift card programs in new ways to drive sales. The IDS platform supports gift cards sales through e-commerce, social media, promotional, and B2B toolsets. Gift cards can be delivered physically by mail or digitally to a recipient's email or mobile device.


    This position is located in our downtown Portland, OR offices. Please visit our website for more information about InComm Digital Solutions.


    Benefits of joining our team:


    • Opportunity to solve interesting and challenging problems within a growing industry
    • Collaborative and supportive Agile environment
    • Continuous delivery culture and weekly production releases
    • Community of strong software professionals
    • Opportunities for career growth
    • Downtown high-rise location with lots of windows and good views
    • Healthy work environment, including in-suite bike storage, showers, and standing desks
    • Company provided snacks and catered lunch and breakfast once a week
    • Easy access to public transportation and company provided transit pass



    • Owns a set of accounts and is responsible for all day to day support and strategic execution of goals.
    • Build and strengthen the relationships with channel accounts, and serve as the channels’ primary point of contact for InComm
    • Identify growth opportunities and expand our product offering in each channel to increase sales with managed accounts
    • Introduce and sell in new products and strategic initiatives.
    • Oversee technical implementation process for each new account.
    • Partner with internal operations staff and sales team to launch new accounts.
    • Consistently manage client expectations, ensure delivery of the highest quality service, and solicit and act on client feedback
    • Conduct scheduled calls with clients (frequency depends on client: weekly, monthly or quarterly).
    • Provide regularly scheduled updates to Senior Account Manager and broader sales team
    • Generate and communicate reports, both internal and external as directed by Director of Account Management and Senior Account Manager.
    • Manage & negotiate margin schedule for each account.
    • Own submission process of operations and development tickets internally
    • Work with internal operations and gift card team on all approvals through existing InComm structures.
    • 10% Travel, client visits and tradeshow attendance as directed by Director Management and Senior Account Manager.
    • Other Tasks and Responsibilities as Assigned, including, but not limited to:
      • Contract evaluation and tracking across accounts
        • Renewal timing, exclusivity and termination provisions, etc.
      • Ad hoc analysis and forecasting based on actual sales information of existing, similar accounts and brands.  Brand analysis to identify opportunities for brand expansion and underperforming brands
      • Periodic analysis on margins across accounts.
      • Account audits to compare InComm card sales to complete card portfolio offered by channels
      • Tracking of card introduction and sales of new, strategic brands and categories like digital content and open loop across accounts
      • As needed, auditing of pricing sheets (schedule 1) against actual margins in our admin system


    • BA/BS or 5+ years account management experience.
    • Experience managing medium to large national accounts in a technology or software company preferred.
    • Strong interpersonal skills, flexibility, and customer service orientation.
    • Strong time management skills
    • Creative thinking and problem solving skills to determine the best path forward in an environment where multiple solutions are possible.
    • Ability to work independently and in a team environment
    • Proven ability to consistently handle and prioritize multiple tasks across multiple clients
    • Communicate effectively with business professionals.
    • Ability to sort, check, count, verify, and analyze numbers and reports.
    • Creation of reports and presentations.
    • Skill to resolve difficult or stressful customer service issues.
    • Proficient in Microsoft Office Suite and other computer skills.
    • Preparation of routine administrative paperwork.
    • Knowledge of gift card products and fulfillment a plus
    • Knowledge of financial technology services

    InComm is an equal employment opportunity employer.  We adhere to a policy of making employment decisions without regard to race; color; religion; national origin; sex; sexual orientation; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state, or local law.


    *This position is eligible for the Employee Referral Bonus Program - Tier IV




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