• Retail Account Manager- DACH

    Job Location UK-Hampshire-Whiteley
  • Overview

    Leveraging deep integrations into retailers’ point-of-sale systems, InComm provides connectivity to a variety of service providers that allow consumers to conduct everyday business at more than 450,000 points of retail distribution worldwide. Whether those consumers are activating prepaid products, paying bills, enjoying real-time discounts through a membership card, purchasing digital goods in-store or adding funds to an online account, InComm is there to provide unique gift-gifting opportunities, cater to on-the-go shoppers, deliver added value through loyalty programs and serve cash-based consumers. With 186 global patents, InComm is headquartered in Atlanta with a presence in over 30 countries in North and South America, Europe and the Asia-Pacific region. Learn more at or connect with us on,, or


    About This Opportunity

    The Retail Account Manager will be responsible for overseeing relationships and activities for all InComm Europe’s & Tibidono’s key retail partners in the DACH region (Austria, Germany, Switzerland). Reporting to the Business Unit Director DACH region, the Retail Account Manager will be responsible for managing and developing existing retail and partner relationships in the DACH region. Accounts managed will include Tier 1 grocery and electrical retailers, and physical and eGift cards product partners.   Our product partners include a large suite of leading global brands.  The individual will be responsible for working closely with each account to develop category and promotional plans, negotiating commercial terms associated with launching new retailers and card products, optimizing card placement and maximizing execution and compliance in store, and for achieving targets set for sales, profit, margin, product mix, and new product launches.


    The Retail Account Manager, will be expected to work closely with the members of the product management team, who manage relationships with all InComm & TIBIDONO product partners to explore promotional opportunities and understand the specifics involved in managing the account requirements. The individual will be expected to build strong, high level relationships both externally and internally, whilst gaining complete understanding of the team and company’s’ goals, objectives, internal processes and business ethics.


    This role is based in Austria covering DACH region and requires in the DACH region on a regular basis, along with occasional travel to the UK and other European countries.   InComm Europe is a wholly owned subsidiary of InComm with offices in Whiteley, near Southampton & Salzburg, Austria operating across 15 different European countries. 



    • Establish strong relationships with existing retail accounts. Work with them to expand existing product range, maximise placement opportunities in store and develop promotions to support activities at specific times of the year
    • Interact with all key resource functions to manage projects through from end to end and ensure projects/launches are delivered along agreed timelines
    • Create regular reporting and analysis for each account, to assist in the review and creation of account plans for the year
    • Work closely with the Emerging Technologies team and Product Partners to co-ordinate specific marketing plans and measure effectiveness



    • Knowledge of the DACH retail market and insight into the retail landscape
    • Ability to work equally well independently or as part of a team
    • Efficient and proactive
    • Effective negotiator with analytical skills to identify what constitutes a profitable partnership
    • Confident communicator with the ability to interact at any level
    • Highly organized with acute attention to detail
    • Ability to prioritise tasks while managing several projects & tasks simultaneously
    • Willingness to take ownership and drive projects from end to end
    • Sociable and able to quickly build valuable relationships both externally and internally
    • Ability to adapt in an ever-changing business environment
    • Willingness to learn and ambition to be successful
    • Highly proficient with Microsoft Office (Word, PowerPoint, Excel, Project)
    • Must speak German and English fluently.



    InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.


    *This position is eligible for the Employee Referral Bonus Program



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