• Manager I, Business Intelligence Operations

    Job Location US-GA-Atlanta
  • Overview

    Leveraging deep integrations into retailers’ point-of-sale systems, InComm provides connectivity to a variety of service providers that allow consumers to conduct everyday business at more than 450,000 points of retail distribution worldwide. Whether those consumers are activating prepaid products, paying bills, enjoying real-time discounts through a membership card, purchasing digital goods in-store or adding funds to an online account, InComm is there to provide unique gift-gifting opportunities, cater to on-the-go shoppers, deliver added value through loyalty programs and serve cash-based consumers. With 186 global patents, InComm is headquartered in Atlanta with a presence in over 30 countries in North and South America, Europe and the Asia-Pacific region. Learn more at or connect with us on,, or



    The BI Operations Manager will have a balanced mix of customer service, managerial and technical skills. He/She will implement and manage to a set of team performance metrics. He/she will interact with the team to ensure proper training and motivation to accomplish goals, and provide mentoring along both technical and soft skills / customer service tracks. In addition, the BI Operations Manager will reach out to all internal groups which the team services to ensure that processes are well-understood and concerns are addressed. He/She will also be process-focused, continually looking for areas where improvements are needed or new processes must be defined. This manager will also be responsible for ensuring that the working hours established for the group are properly staffed.


    Additional responsibilities will include:

    • Good understanding of data movement throughout our various environments, to insure recurring issues are reported on a timely basis to responsible teams
    • Interpreting technology needs through conversations with stakeholders
    • Empowering customers with tools for reporting/visualization and understanding the impacts this will have on ticket queues
    • Ensuring that team members continually review their work for inclusion in the “BI Ops” knowledge base




    • Preferred 2+ years management experience overseeing technical teams
    • Knowledge of SQL, relational database concepts, and reporting tools (e.g. SSRS, MicroStrategy, Cognos, OBIEE, etc.) is required. Preference given to those who have experience with Microsoft BI suite.
    • Demonstrable commitment to providing outstanding customer service
    • Highly organized and productive, with strong prioritization abilities
    • Strong sense of teamwork and cross-disciplinary collaboration
    • Ability to adapt communication style, content, and format for varying circumstances and audiences of all levels and functional areas
    • Ability to clearly explain reporting functions and data flows to a technically diverse audience





    InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.


    *This position is eligible for the Employee Referral Bonus Program



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