• Information Designer III

    Job Location US-OR-Portland
  • Overview

    InComm is a leading provider of cutting-edge prepaid products, services, and transaction technologies to retailers, brands, and consumers. InComm supports more than 450,000 points of distribution and helps retailers build prepaid card destinations, connect brands with new markets, and give consumers a simple, secure shopping experience.


    Please visit our website for more information about InComm.


    InComm Digital Solutions (IDS) redefines the connection between merchants and their customers through our stored value and mobile gifting solutions. As the pioneer of digital gift card delivery, IDS helps our customers leverage their gift card programs in new ways to drive sales. The IDS platform supports gift cards sales through e-commerce, social media, promotional, and B2B toolsets. Gift cards can be delivered physically by mail or digitally to a recipient's email or mobile device.


    This position is located in our downtown Portland, OR offices. Please visit our website for more information about InComm Digital Solutions.


    Benefits of joining our team:


    • Opportunity to solve interesting and challenging problems within a growing industry
    • Collaborative and supportive Agile environment
    • Continuous delivery culture and weekly production releases
    • Community of strong software professionals
    • Opportunities for career growth
    • Downtown high-rise location with lots of windows and good views
    • Healthy work environment, including in-suite bike storage, showers, and standing desks
    • Company provided snacks and catered lunch and breakfast once a week
    • Easy access to public transportation and company provided transit pass

    About This Opportunity

    InComm Digital Solutions is adding an Information Designer III. The primary objectives for an Information Designer III are to:

    • Create and publish technical specifications, reference guides, learning materials, and data visualizations 
    • Collect and interpret technical data or information and coordinate layout for publication
    • Prepare and recommend creative solutions for comprehensive knowledge presentation
    • Design and apply data and information design strategies for effective consumption in alignment with organizational goals
    • Implement content categorization, classification, and tagging methods for efficient knowledge accessibility 



    In addition, an Information Designer III performs the following tasks: 

    • Delivers overview and hands-on training in a classroom environment, as required 
    • Works with the Information Services Manager to develop documentation and training strategies
    • Coordinates the review and information gathering process with technical leads and subject matter experts
    • Completes assigned documentation and instructional design tasks within appropriate schedule, assignment, and quality guidelines
    • Originates the audience analysis, requirements gathering, and content development stages of a documentation project 
    • Communicates with subject matter experts to gather the appropriate knowledge of and information about the software or technology and the customer's implementation 
    • Estimates and adheres to schedule, task, and quality guidelines of the project
    • Creates and maintains documentation components which may be part of a larger project 
    • Conducts walkthroughs of materials with subject matter experts to ensure accuracy of information 
    • Provides peer editing for other writers
    • Provides regular status and reports progress toward milestones to the Information Services Manager
    • Originates and maintains design, writing, and graphics style standards   
    • Records best practices based on analysis of success criteria 
    • Analyzes and recommends content development tools
    • Provides guidance and technical direction to team members; mentors less experienced team members
    • Demonstrates proficiency in problem solving, analytical, critical thinking, and communication skills 


    An Information Designer III demonstrates the following abilities in their work experience:

    • Communicates effectively, both verbally and in writing; is clear, concise, and easily understood
    • Maintains knowledge of IT operations functions and concepts, and data processing concepts at an expert level
    • Maintains knowledge of information design methodologies and techniques at an expert level 
    • Learns new business applications and products quickly
    • Delivers advanced hands-on training in a classroom environment  
    • Analyzes, designs, and estimates documentation level of effort at an expert level 
    • Performs documentation production processes at an expert level 
    • Communicates complex technical concepts to multiple audiences 
    • Accommodates changing requirements 
    • Functions in a team environment, including leading effective knowledge transfer sessions
    • Works effectively across functional areas (IT Operations, Software Development, Application Support, Infrastructure) within the company
    • Manages time, priorities, and work efforts appropriately across multiple projects at an expert level 
    • Works well independently with little supervision
    • Raises issues appropriately and suggests solutions  
    • Operates Microsoft Office and Adobe Technical Communications software suites (including Captivate and RoboHelp), and other web authoring tools proficiently 

    An Information Designer II has achieved the following education requirements: 

    • Bachelor’s degree or higher in Technical Communication, Instructional Design, English, or Journalism preferred
    • Five or more years’ experience in technical information design and development  


    InComm is an equal employment opportunity employer.  We adhere to a policy of making employment decisions without regard to race; color; religion; national origin; sex; sexual orientation; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state, or local law.


    *This position is eligible for the Employee Referral Bonus Program - Tier III


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