• Systems Engineer

    Job Location US-OR-Portland
  • Overview

    InComm is a leading provider of cutting-edge prepaid products, services, and transaction technologies to retailers, brands, and consumers. InComm supports more than 450,000 points of distribution and helps retailers build prepaid card destinations, connect brands with new markets, and give consumers a simple, secure shopping experience.


    Please visit our website for more information about InComm.


    InComm Digital Solutions (IDS) redefines the connection between merchants and their customers through our stored value and mobile gifting solutions. As the pioneer of digital gift card delivery, IDS helps our customers leverage their gift card programs in new ways to drive sales. The IDS platform supports gift cards sales through e-commerce, social media, promotional, and B2B toolsets. Gift cards can be delivered physically by mail or digitally to a recipient's email or mobile device.


    This position is located in our downtown Portland, OR offices. Please visit our website for more information about InComm Digital Solutions.


    Benefits of joining our team:


    • Opportunity to solve interesting and challenging problems within a growing industry
    • Collaborative and supportive Agile environment
    • Continuous delivery culture and weekly production releases
    • Community of strong software professionals
    • Opportunities for career growth
    • Downtown high-rise location with lots of windows and good views
    • Healthy work environment, including in-suite bike storage, showers, and standing desks
    • Company provided snacks and catered lunch and breakfast once a week
    • Easy access to public transportation and company provided transit pass

    About This Opportunity

    InComm Digital Solutions would like to add a Systems Engineer to our Team focused on delivering SaaS products and features built on the IDS platform. The ideal candidate for this position will have seasoned, hands-on experience providing technical management for Microsoft server products in a highly available environment. We have a strong preference for candidates with SaaS product development and Agile experience. You will be sharp, motivated, hardworking, and well versed in development best practices. Excellent soft skills are required.


    • Work effectively alone and in a team environments with quality and timely results
    • Able to work under tight deadlines while providing high-quality work
    • Continuously monitor the platform for operational excellence elements to achieve process improvements
    • Develop a strong partnership with Engineering, Operations, Account Management and Production Support
    • Take direction and coaching from the Sr. Systems Engineer and the Production Support Manager for web-based 24/7 SaaS operation.
    • Create SQL queries and understand SQL scripts
    • Parse, analyze and understand system log files
    • Customer Service orientation with the ability to effectively interact with users of all levels
    • Excellent written and oral communication skills
    • Able to take direction to proactively address system issues that have potential impact for the corporation
    • Strong research, analytical, and troubleshooting skills
    • Support after hours coverage
    • Engaged in production deployment for coordination and verification
    • Take direction from the Sr. Systems Engineer and the Infrastructure Manager on matters related to the platform and operational and maintenance activities
    • Create and maintain documentation on the platform, such as platform details, playbooks, escalation procedures, and any other that becomes a necessity
    • Participate in the creation of current state of system flow that will be used as an artifact for future development and troubleshooting


    • 3 - 5 yrs. Professional technical management of Microsoft Server products.
    • BA Degree in Computer Science or related field or equivalent experience.
    • 3+ years of professional experience with Windows Server (2008-2012) in a highly-available environment.
    • 3+ years of experience hosting .NET on IIS through version 8.5 in a highly-available configuration
    • Experience with Linux platforms in a highly-available environment.
    • Experience working with VMWare or similar private virtualization platforms.
    • Experience with TLS and certificates.
    • Programming/scripting experience (PowerShell, Visual Basic, C#, Java), and an ability to rapidly learn new development languages
    • Experience with configuration and management of system monitoring
    • General knowledge networking fundamentals including diagnostics with Windows/Linux tools.
    • General knowledge of firewalls, switches and load balancers.
    • General knowledge of SQL server with the ability to formulate queries as required.
    • Excellent communication and interpersonal skills
    • Desire to be part of a dynamic team 


    InComm is an equal employment opportunity employer.  We adhere to a policy of making employment decisions without regard to race; color; religion; national origin; sex; sexual orientation; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state, or local law.


    *This position is eligible for the Employee Referral Bonus Program - Tier III



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