Leveraging deep integrations into retailers’ point-of-sale systems, InComm provides connectivity to a variety of service providers that allow consumers to conduct everyday business at more than 450,000 points of retail distribution worldwide. Whether those consumers are activating prepaid products, paying bills, enjoying real-time discounts through a membership card, purchasing digital goods in-store or adding funds to an online account, InComm is there to provide unique gift-gifting opportunities, cater to on-the-go shoppers, deliver added value through loyalty programs and serve cash-based consumers. With 186 global patents, InComm is headquartered in Atlanta with a presence in over 30 countries in North and South America, Europe and the Asia-Pacific region. Learn more at www.incomm.com or connect with us on www.twitter.com/incomm, www.facebook.com/incomm, www.linkedin.com/company/incomm or www.incomm.com/blog.
The IT Technical Support Analyst III position provides tier III level support for InComm’s IT Operations Center and core transaction processing platform. IT Operations Center Analysts are responsible for monitoring and assessing potential issues relating to critical IT applications, systems and devices. The IT Technical Support Analyst III will monitor all incoming alerts using various tools and perform actions based on predefined instructions. This position includes performing 1st and 2nd level troubleshooting, manual alert correlation, and resolving issues as required. Team members are expected to monitor and triage production incidents, providing feedback and support throughout the incident lifecycle. Personnel work directly with architecture, infrastructure, application and operational support teams to provide support of day to day maintenance activities such as certificate renewals, network configuration changes, patching, software deployments, etc.
***Please note this is a 24/7 support environment and will cover one of several shifts including covering one day on the weekend (either Sun-Thurs or Tues-Sat). General hours listed below:
1st Shift: 6 am - 3 pm
2nd Shift: 2 pm - 11 pm
3rd Shift: 9 pm - 6 am
InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.
*This position is eligible for the Employee Referral Bonus Program - Tier 3