InComm

  • Product Manager

    Job Location US-GA-Atlanta
    Type
    Full-Time
  • Overview

    Leveraging deep integrations into retailers’ point-of-sale systems, InComm provides connectivity to a variety of service providers that allow consumers to conduct everyday business at more than 450,000 points of retail distribution worldwide. Whether those consumers are activating prepaid products, paying bills, enjoying real-time discounts through a membership card, purchasing digital goods in-store or adding funds to an online account, InComm is there to provide unique gift-gifting opportunities, cater to on-the-go shoppers, deliver added value through loyalty programs and serve cash-based consumers. With 186 global patents, InComm is headquartered in Atlanta with a presence in over 30 countries in North and South America, Europe and the Asia-Pacific region. Learn more at www.incomm.com or connect with us on www.twitter.com/incomm, www.facebook.com/incomm, www.linkedin.com/company/incomm or www.incomm.com/blog.

     

    About This Opportunity

    The Product Manager will be responsible for developing relationships with toll/transit partners, managing product support, maximizing opportunities to expand distribution of toll/transit products as well as other duties and responsibilities as required or assigned.  This position’s key focus will be to support the toll/transit products as well as support the overall business priorities all while working in a fast paced and evolving environment.

    Responsibilities

    • Manage the daily operations of the toll/transit program by interfacing with all areas of the company to ensure that orders are fulfilled with no interruption to service.
    • Product Set-Up: Engage internal teams to set up new products for card activation, card redemption, and complete set up with account mgrs.
    • Data generation - card activation data; deliver data to appropriate teams
    • Order and manage inventory
    • Manage product inventory by evaluating program volume and inventory levels on a regular basis. Develop usage and forecasting tools to facilitate this effort.
    • Facilitate the test card process by managing and delivering test data as required for new product and merchant implementations.
    • Product Implementation: Own the process, until the product is successfully implemented.
    • Support Channel Managers and Launch Managers in their requests for product support
    • Routinely work with a variety of providers (internal and/or external) in product operations, enhancements, and implementation
    • Report on product activity and trends to management monthly
    • Perform operational troubleshooting to identify, define, and solve problems
    • Learn card activation and processing platforms, and lend support to Operations teams
    • Other duties as assigned

    Qualifications

    • 3 – 5 years of relevant experience
    • Proficient in Microsoft Office tools
    • Ability to organize and prioritize workload over multiple products and meet deadlines
    • Must be driven to identify and exceed customer needs and expectations
    • Ability to listen attentively, respond effectively and resolve product issues in a timely manner
    • Comfortable learning new technology/product lines in a highly innovative environment
    • Ability to communicate and work effectively across various internal organizations in support of product initiatives
    • Proven ability to work independently as well as in a team environment
    • Must be detail oriented and possess outstanding organizational skills
    • Must have a clear understanding of InComm systems and policies
    • Excellent relationship management skills
    • Ability to work with different departments (marketing, IT, fraud, customer service, retail solutions, software solutions, configurations) to support the program
    • Demonstrate creative thinking and initiate ability to drive change
    • Must be able to manage multiple projects
    • Must be process driven with focus on continuous process improvement
    • Must be a self-starter with demonstrated ability to lead cross-functional teams during implementation process
    • Must have the skills to preserver and demonstrate ability to overcome obstacles by being an out of the box thinker.
    • Bachelor’s Degree from accredited college/ university or equivalent experience.

     

    PHYSICAL DEMANDS:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand and walk; a significant portion of these duties are commonly performed from a stationary or sitting position.  The employee uses their hands and fingers to handle or feel objects, tools or control objects as well as reach.  They may bend, climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.  The employee commonly performs work on computers to include keyboarding and repetitive motions.  They must occasionally lift, push, pull and/or move objects up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

     

    Physical Environment:  The work is performed in a private stand long office or cubicle environment that is generally controlled by the employer.  Traditionally, the work environment is adequately ventilated and lit by natural light and florescent fixtures.  It contains standard office equipment and furniture and is free of non-work related objects and furniture.

     

     

    InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

     

    *This position is eligible for the Employee Referral Bonus Program

     

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