InComm

  • Client Service Coordinator - EU

    Job Location UK-Hampshire-Whiteley
    Type
    Part-Time
  • Overview

    Leveraging deep integrations into retailers’ point-of-sale systems, InComm provides connectivity to a variety of service providers that allow consumers to conduct everyday business at more than 450,000 points of retail distribution worldwide. Whether those consumers are activating prepaid products, paying bills, enjoying real-time discounts through a membership card, purchasing digital goods in-store or adding funds to an online account, InComm is there to provide unique gift-gifting opportunities, cater to on-the-go shoppers, deliver added value through loyalty programs and serve cash-based consumers. With 186 global patents, InComm is headquartered in Atlanta with a presence in over 30 countries in North and South America, Europe and the Asia-Pacific region. Learn more at www.incomm.com or connect with us on www.twitter.com/incomm, www.facebook.com/incomm, www.linkedin.com/company/incomm or www.incomm.com/blog.

     

    About This Opportunity

    The Client Service Coordinator is a part of the Retail Services team, a busy department supporting InComm’s Retailers, Merchandisers, and European operations. The Retail Services team handles  a variety of matters including, Single card issues, display issues and  stock orders.  This team has direct contact with corporate clients and has a key role in investigating and actioning matters in accordance with SLAs.  

     

    Why InComm?   InComm offers an opportunity to work in the interesting niche of fin-tech.   We are producing technologies and services that impact consumer shopping in most parts of the world and partner with many of the world’s well-known brands and retailers.  This is an opportunity to bring your  administrative and customer service skills to a sector that is constantly evolving, fast paced, and unique. 

     

    NOTE: This is a part-time position offering a competitive wage.

    Responsibilities

    • Communicate with corporate/retail contacts (inbound/outbound calls and emails)
    • Assist with administrative matters including the production of reports and updating systems
    • Logging the appropriate tickets, escalations and close out
    • Manage meet and greet visitors/ general reception duties
    • Manage postal/courier services
    • Manage office supplies and maintenance issues
    • Manage inbound and outbound inventory
    • Offer Retail Account Management support including placing orders 

    Qualifications

    • Ideal candidates will have Administrative and Customer Service experience.
    • Strong Verbal and Written Communications Skills.
    • Strong administrative skills.
    • Strong Attention to Detail, Drive for Accuracy and Top-Notch Organizational Skills.
    • Ability to work under pressure in a ever changing business environment
    • Proficient with Microsoft Office (Work, Excel, Outlook)
    • Willingness to learn and ambition to be successful.
    • Efficient and proactive
    • Maintain High-Level of Client Satisfaction and Confidence.  Ability to cope effectively in stressful situations.
    • Effective & flexible team player 
    • Ability to increase hours to cover holiday periods (with reasonable advanced notice) 
    • Ability to work 1/2 day schedule on Wednesdays and a full day schedule on Thursdays and Fridays.

     

    #LI-TL1

     

    InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

     

    *This position is eligible for the Employee Referral Bonus Program

     

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