Merchant Services Representative I- Spanish Bilingual

Job Location US-GA-Norcross


Merchant Services assists Terminal Base Merchants with troubleshooting the terminal (Point of sale Activation) .We provide services in the following languages:  English, Spanish and French. Our team handles a wide array of  tasks ranging from technical assistance on terminals to transaction verification.


Merchant Services is a fast-paced, quickly evolving environment focused on providing world-class service on every call. This Department prides itself in its commitment to assisting around the clock, 24 hours a day, 7 days a week. Our Team is made up of individuals who are dedicated to the highest level of service and strive to constantly improve quality through training and development strategies. For those who are flexible and motivated, there are opportunities for growth and advancement within the Department.


InComm values our employees’ contributions to our success. Employee benefits are an important part of the total compensation package provided by InComm. We provide a very comprehensive employee benefits package for our valued employees and their families.

  • Medical Coverage
  • Dental Coverage
  • Vision Care Coverage
  • 401K Retirement Savings Plan-Employee are able to enter the plan on the first day of the month after working one full month. After 6 months of service you are eligible for Employer Matching Contributions.
  • Life and AD&D
  • Short Term & Long Term Disability
  • Employee Assistance Program
  • Health Savings Account
  • Flexible Spending Reimbursement Accounts
  • Travel Assist
  • Tuition Reimbursement
  • Paid Time Off
  • Holiday PayQualifications for Internal Candidates:

Qualifications for Internal Candidates:

  • Cannot be under any current active corrective actions
  • Must be in good standing with all metrics




Major Responsibilities

  • Answer inbound calls from Merchants who are selling InComm products with inquiries regarding transactions processed at point-of-sale
  • First tier level support for technical problem resolution on point-of-sale activation
  • Professionally address Merchant issues in order to ensure prompt and satisfactory resolution
  • Provide timely, accurate and courteous responses verbally and via e-mail to internal Departments
  • Document Merchant Service inquiries, issues, and resolutions
  • Basic computer skills
  • Good Written and verbal communication skills
  • Bilingual Spanish or Trilingual
  • Minimum 1 year Customer/Merchant Service experience

InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.




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