InComm

  • Release Manager III

    Job Location US-FL-St. Petersburg
    Type
    Full-Time
  • Overview

    InComm is a leading provider of cutting-edge prepaid products, services and transaction technologies to retailers, brands and consumers. InComm supports more than 400,000 points of distribution and helps retailers build prepaid card destinations, connects brands with new markets and gives consumers a simple, secure shopping experience.

     

    InComm stays ahead of emerging trends by analyzing market needs and leveraging its global, innovative commerce platform, go-to-market expertise and extensive partner relationships. With 123 global patents, InComm is headquartered in Atlanta and has offices in North and South America, Europe and the Asia-Pacific region. For more information, visit www.incomm.com or follow us on Twitter at www.twitter.com/incomm.

    About This Opportunity

    The Release Manager's primary responsibility will be to manage software, infrastructure and hardware releases into Test and Production environments while ensuring the organization maintains operational compliance. They will be required to gain a detailed understanding of our Agile SDLC methodology and coordinate with various stakeholders to create and maintain a high-level release schedule for upcoming releases.   Qualified candidates will have the ability to identify issues and risks associated with each release and provide recommendations for issue resolution and risk mitigation. 

     

    As a Release Manager, you will work closely with IT development, infrastructure, operations quality and the project management office to ensure each release meets quality and compliance standards.  Candidates will need to draw on their technical skills and experience to be successful in this dynamic, multi-faceted environment. You will need to consult with both IT and business stakeholders to determine business priorities and resolve any conflicts that may surface. 

    You will constantly refine and redefine your Release Manager position by seeking ways to streamline and improve our current process.  The ideal candidate will be able to learn quickly, work in a fast paced, team-driven environment, and have the ability to communicate well with both technical and non-technical staff.

    Responsibilities

    • Facilitate release planning sessions between all teams involved in upcoming software, infrastructure and/or hardware releases
    • Plan, document and publish high level release schedules
    • Manage relationships between all environmental and program stakeholders
    • Negotiate release dates that are acceptable to stakeholders across all programs
    • Follow/maintain procedures to ensure the company is in compliance with procedural guidelines
    • Facilitate software deployment planning sessions
    • Create, document and publish detailed deployment plans
    • Coordinate internal and external deployment teams for complex multi-team production migrations and publish deployment results to leadership team
    • Facilitate deployment retro meetings and obtain feedback from stakeholders
    • Document issues and lessons learned for each deployment and drive process improvement 

    Qualifications

    • Five or more (5+) years of IT-related experience
    • Experience working as Release Analyst and/or Manager in an environment that includes multiple technology platforms (Windows, Linux, Oracle, etc.)
    • Experience with Agile application development is a big plus.
    • Detailed understanding of change, configuration and release management processes based on ITIL (or other structured practices)
    • Experience in designing and implementing change, configuration and release management processes
    • Ability to communicate complex issues to Senior Management and drive resolution by gaining management support
    • Ability to adapt rapidly within a changing environment while operating well within areas of ambiguity
    • Ability to manage both planned and unplanned events
    • Must be a self-starter and be able to take ownership of tasks and projects; should be comfortable working independently with minimal supervision.
    • Experience creating and maintaining schedule for application releases
    • Ability to identify risk and pro-actively develop mitigation plan with the appropriate teams
    • Outstanding verbal and written skills are essential
    • Experience with the Microsoft product suite, including Word, Excel, Project, and Visio

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