Account Manager

Job Location US-GA-Atlanta


InComm Digital Solutions (IDS), redefines the connection between merchants and their customers through our stored value and mobile gifting solutions. As the pioneer of digital gift card delivery, IDS helps you leverage your gift card program in new ways to drive sales. IDS delivers digital gift cards through e-commerce, social media, promotional and B2B toolsets. eGift Cards are delivered to email, mobile devices, and Facebook.


This position is located in our downtown Portland offices. Please visit our website for more information about InComm Digital Solutions.


InComm is a leading provider of cutting-edge prepaid products, services and transaction technologies to retailers, brands and consumers. InComm supports more than 400,000 points of distribution and helps retailers build prepaid card destinations, connects brands with new markets and gives consumers a simple, secure shopping experience.


Please visit our website for more information on InComm. 

About This Opportunity

InComm is seeking a dynamic Account Manager to join our growing IDS Account Management Team! Our new Account Manager will own a set of accounts and is responsible for all day to day support, including introducing and selling new products and strategic initiatives, for their accounts. The ideal candidate for this role will have demonstrated experience as a full-desk Account Manager, preferrably within a Tech or Fin-Tech company. Strong organizational and communication skills are mandatory.


  • Owns a set of accounts and is responsible for all day to day support and strategic execution of goals.
  • Build and strengthen the relationships with channel accounts, and serve as the channels’ primary point of contact for InComm
  • Grow account revenue through activities such as product expansion, promotional opportunities or program implementations
  • Identify growth opportunities and expand our product offering in each channel to increase sales with managed accounts
  • Introduce and sell in new products and strategic initiatives.
  • Oversee implementation process for each new account. 
  • Partner with internal operations staff and sales team to launch new accounts.
  • Consistently manage client expectations, ensure delivery of the highest quality service, and solicit and act on client feedback
  • Serve as the voice and advocate for our customers internally
  • Conduct scheduled calls with clients (frequency depends on client: weekly, monthly or quarterly).
  • Provide regularly scheduled updates to the Director of Account Management and broader sales team
  • Generate and communicate reports, both internal and external as directed by Director of Account Management.
  • Manage & negotiate margin schedule for each account.
  • Own submission process of ops and dev tickets internally
  • Work with internal operations and gift card team on all approvals through existing InComm structures.
  • 10% Travel, client visits and tradeshow attendance as directed by Director Management.
  • Other Tasks and Responsibilities as Assigned, including, but not limited to:
    • Contract evaluation and tracking across accounts
      • Renewal timing, exclusivity and termination provisions, etc.
    • Ad hoc analysis and forecasting based on actual sales information of existing, similar accounts and brands.  Brand analysis to identify opportunities for brand expansion and underperforming brands
    • Periodic analysis on margins across accounts.
    • Account audits to compare InComm card sales to complete card portfolio offered by channels
    • Tracking of card introduction and sales of new, strategic brands and categories like digital content and open loop across accounts
    • As needed, auditing of pricing sheets (schedule 1) against actual margins in our admin system


  • BA/BS or 5+ years account management experience.
  • Experience managing medium to large national accounts in a technology or software company preferred.
  • Comfortable learning new technology/product lines in a highly innovative environment
  • Strong interpersonal skills, flexibility, and customer service orientation.
  • Strong time management skills
  • Creative thinking and problem solving skills to determine the best path forward in an environment where multiple solutions are possible.
  • Ability to work independently and in a team environment
  • Proven ability to consistently handle and prioritize multiple tasks across multiple clients
  • Excellent presentation and negotiation skills
  • Communicate effectively with business professionals.
  • Ability to sort, check, count, verify, and analyze numbers and reports.
  • Creation of reports and presentations.
  • Skill to resolve difficult or stressful customer service issues.
  • Proficient in Microsoft Office and other computer skills.
  • Preparation of routine administrative paperwork.
  • Knowledge of gift card products and fulfillment a plus

InComm is an equal employment opportunity employer.  We adhere to a policy of making employment decisions without regard to race; color; religion; national origin; sex; sexual orientation; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state, or local law.


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