InComm

Fraud Analyst I

Job Location US-GA-Columbus
Type
Full-Time

Overview

Leveraging deep integrations into retailers’ point-of-sale systems, InComm provides connectivity to a variety of service providers that allow consumers to conduct everyday business at more than 450,000 points of retail distribution. Whether those consumers are activating prepaid products, paying bills, enjoying real-time discounts through a membership card, purchasing digital goods in-store or adding funds to an online account, InComm is there to provide unique gift-gifting opportunities, cater to on-the-go shoppers, deliver added value through loyalty programs and serve cash-based consumers. With 186 global patents, InComm is headquartered in Atlanta with a presence in 30 countries. Learn more at www.incomm.com or connect with us on www.twitter.com/incomm, www.facebook.com/incomm, www.linkedin.com/company/incomm or www.incomm.com/blog.

About This Opportunity

The Columbus Fraud team strives to provide excellent customer service to our consumers on a daily basis by assisting with fradulent transactions on their pre-paid accounts.  We work diligently to ensure we are promoting customer advocacy by resolving all claims within the shortest timeframe possible.  In addition, the Fraud team works as an advocate for Incomm by preventing Fraudulent claims.  This is accomplished by working together in team atmosphere.

 

As Incomm grows, the Fraud department grows as well with plenty of opportunity for advancement.   We capitalize on growing team members by providing hands on training and support.  

Responsibilities

  • Responsibilities of the Fraud Analyst include but are not limited to:
  • Monitor cardholder accounts to identify, investigate and resolve high risk activity.
  • Monitor retail sales of prepaid products to identify and analyze high risk activity.
  • Investigate and resolve unusual activity by verifying sales activity, notifying the Loss Prevention staff of the retailer or notifying the InComm Fraud and Risk Group.
  • Work with retailers to minimize fraud losses on prepaid products.
  • Train retailers on Best Practices.
  • Compile reports for management on activity and trends.
  • Identify fraud trends and make recommendations on solutions.
  • Escalate highly sensitive incidents immediately.
  • Deliver excellent customer service to internal and external customers.
  • Other duties as assigned

Qualifications

  • Good PC skills using MS Office including Word, Excel, Outlook (demonstrated proficiency).
  • Ability to work within a team (team player).
  • Ability to read and understand regulations.
  • Excellent attention to detail.
  • Self-starter with the ability to work on multiple task (multi-task, prioritize tasks and work under pressure) with minimal direct supervision.
  • Ability to communicate orally and in writing, ideas, concepts, recommendations, and complex information clearly and concisely in a timely manner, at a level consistent with the audience
  • Ability to analyze situations and issues, identify options, draw logical conclusions and sound inferences, determine and recommend

Position Requirements:

This is a shift position and since we are 24/7 the Analyst could be asked to work any of the three shifts to include weekends.

  • Note: Must be flexible to work overtime, after-hours & holidays when required

Education Requirements:

College degree or equivalent work experience in a related field

 

 

InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

                                                                                          

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