Business Resilience Manager (Disaster Recovery Specialty)

Job Location US-GA-Atlanta


Leveraging deep integrations into retailers’ point-of-sale systems, InComm provides connectivity to a variety of service providers that allow consumers to conduct everyday business at more than 450,000 points of retail distribution worldwide. Whether those consumers are activating prepaid products, paying bills, enjoying real-time discounts through a membership card, purchasing digital goods in-store or adding funds to an online account, InComm is there to provide unique gift-gifting opportunities, cater to on-the-go shoppers, deliver added value through loyalty programs and serve cash-based consumers. With 186 global patents, InComm is headquartered in Atlanta with a presence in over 30 countries in North and South America, Europe and the Asia-Pacific region. Learn more at or connect with us on,, or


About This Opportunity

Join our Global Business Resilience organization and will help support the important business enablement functions that keep the organization running strong.


Responsible for the management of resilience planning activities related to the business. Accountable for the coordination of effective business resilience planning and testing, and for monitoring and adequately controlling the assets and resources assigned for contingency planning activities. Responsibilities include all efforts related to the coordination between business and technology teams during emergencies. Such emergencies to include power outages, telecom outages, earthquakes, and other acts of God that may create a situation whereby the business cannot resume operations under normal conditions. Accountable for helping the Director of Business Resilience manage emergency situations and needs to be available 24 hours a day, seven days a week.


This is an individual contributor role.


Essential Functions of the Job:

  • Must have ability to interact with all levels of management and think in a global and strategic manner
  • Strong planning and execution skills
  • High degree of interaction with critical IT functional leads regarding recovery plans, strategies, and progress towards recovery goals in defining business requirements for Information Systems Contingency Planning recoverability
  • Excellent partnership skills to be able to bring people together of various stakeholder teams who do not report in directly
  • Frequent interaction with critical business stakeholders and IT leadership to address status and direction of business unit contingency plans and planning activities 
  • Possesses ability to plan over short term and long term horizons
  • A thorough understanding of one or more of the following domains: Emergency Response, Crisis Management, Business Continuity and Disaster Recovery
  • Coordinates testing for emergency response, business continuity, crisis management, disaster recovery, emergency notification, etc.
    • Analyzes and provides recommendations to the stakeholders as a result of the test
    • Assists in updating the plans with the responsible owners

Knowledge and Skills Requirements:

  • Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change.
  • Ability to appropriately balance business and IT needs with business impact & benefit.
  • Skilled in executive level presentations and briefings
  • Excellent leadership skills and a proven track record of leadership and motivating others to successful accomplishment of tactical plans.
  • Ability to team well with others to facilitate and enhance collaborative solutioning
  • Outstanding interpersonal, communication, organizational, and decision-making skills.
  • Manages the implementation of, usage, and change control of all BCM related tools including: BCM Intranet website, Emergency Notification Tool, BCM database, and BCP related templates


Required Education and / or Experience:

  • 7 – 10 years of experience Business Resilience Planning
  • Experience managing major crisis
  • Strong presentation skills
  • Excellent verbal and written communication skills
  • Understanding of regulatory and data privacy concerns globally
  • Experience in ISO framework; NIST and DHS standards
  • A bachelor’s degree is required.
  • Project Management experience is required; Program Management experience is desired
  • CBCP and / or MBCI is required.
  • MBCP is desired.

Other Requirements:

  • Minimal travel
  • Ability to understand and integrate cultural differences and motives and to coordinate cross cultural teams.
  • Strong English language skills are required.






InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.


*This position is eligible for the Employee Referral Bonus Program



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