• Software Engineer I, Application Ownership

    Job Location US-GA-Alpharetta
  • Overview

    Leveraging deep integrations into retailers’ point-of-sale systems, InComm provides connectivity to a variety of service providers that allow consumers to conduct everyday business at more than 450,000 points of retail distribution worldwide. Whether those consumers are activating prepaid products, paying bills, enjoying real-time discounts through a membership card, purchasing digital goods in-store or adding funds to an online account, InComm is there to provide unique gift-gifting opportunities, cater to on-the-go shoppers, deliver added value through loyalty programs and serve cash-based consumers. With 186 global patents, InComm is headquartered in Atlanta with a presence in over 30 countries in North and South America, Europe and the Asia-Pacific region. Learn more at or connect with us on,, or


    About This Opportunity

    The Software Engineer I, Application Ownership is a key member of the Application Ownership team.  This is a small team of 8 and is responsible for supporting the IT Financial Services organization backend applications.  There are currently over 80 applications that include:

    • VMS
    • GreenCard
    • General purpose reloadable gift card applications
    • Website support for 36 cardholder websites
    • Toll & Transit - Utah Transit Authority
    • eRewards
    • eGift
    • B2B
    • A variety of other applications such as Fraud Detection and direct deposit


    Although the Application Ownership team is primarily focused on supporting the applications, this role is more than just a support role.  The Software Engineer II will be responsible for 80% support and 20% development of a variety of applications. You will have the opportunity to work across multiple groups and will work closely with the development teams. Additional required skills include:


    • 2 years of Java development/coding experience
    • 5 years of Java application support experience
    • UAT Support
    • Production Support
    • Bug fixes
    • Tool Development
    • Ability to provide late hours and holiday support when needed
    • On call rotation (every other week)



    This position will proactively provide governance and accountability for the for Mobile, Customer Care, Gift Card (eCommerce) Platform applications.   This position will continually work to implement new processes and procedures to improve current work flow and process.  This includes the shepherding of problem incidents to root cause and eventual resolution, extensive knowledge transition of any new applications within the realm of Financial Services, the transition of projects nearing the end of the implementation/deployment phases and extensive manual and automated monitoring to ensure our systems are up and running without any service interruptions.


    • Support new and continued development of existing system
    • Work closely with the development team as well as Information Security to develop, deploy, configure, document and debug software
    • Understand the overall architecture of various prepaid applications and communicate with ease with different partner teams
    • Co-ordinate with Operations, Information Security, Network, Infrastructure, Database and other partner teams on behalf of Application Ownership for any tasks that need their involvement
    • Engage in production deployment co-ordination and verification
    • Gather information about the existing system in order to determine the requirements for an enhanced system
    • Create documentation on the existing system and maintain documentation which includes current state of system flow, Architectural details, runbooks, escalation procedures, SLA/OLAs, Communication protocol etc.
    • Participate in the full lifecycle of projects, including effective use of version control, build management, unit testing, and issue tracking software (ex. SVN, Maven, JIRA)
    • Effective verbal and written communication
    • Problem solving skills and the ability to work with innovative solutions
    • Strong analytical skills with the ability to assess complex situations and understand key issues quickly
    • Ability to adapt in a dynamic work environment and make independent decisions while keeping management informed
    • Work effectively in a team environment to produce good quality and timely results
    • Able to work under tight deadlines while providing high-quality work
    • Parse, analyze and understand system log files
    • Customer Service orientation with the ability to effectively interact with users of all levels
    • Able to proactively address system issues that have potential impact for the corporation
    • Strong research, analytical, and troubleshooting skills
    • Plan solutions and coordinate with development team
    • Provide design considerations and write technical requirements
    • Owner of platform and knowledgeable of all operational and maintenance activities up to monitoring the efforts
    • Check and verify the applications are running and functioning properly after system updates
    • Migration of platforms and application components.
    • Support after hours coverage/escalation & support on-call rotation



    • 5+ years of progressive Java Development experience including Core Java, J2EE, Spring in enterprise level, scalable, distributed and fault tolerant environments
    • Experience with relational databases, Microsoft SQL server, etc.
    • Good understanding of Object Oriented Programming and Design principles including abstraction, inheritance, polymorphism and encapsulation
    • Experience with the full lifecycle of software development including use of version control tools, build management, unit testing, issue tracking software (e.g. SVN, Maven, Microsoft Visual Studio, JIRA)
    • Experience with Application support and after hours coverage
    • Understanding of, and experience with Software development best practices
    • Experience in developing Web Services (ex. RESTful or SOAP) and strong experience utilizing XML
    • Excellent organizational skills, self-administration, attention to detail, multi-tasking, and effective prioritization
    • Strong analytical skills with the ability to assess complex systems and situations and troubleshoot issues
    • Problem solving skills, critical thinking and strong decision-making skills
    • Excellent verbal and written communication, and interpersonal interactions (ability to foster a cooperative work environment)


    Education Requirements

    •  Bachelor’s Degree or equivalent work experience



    InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.


    *This position is eligible for the Employee Referral Bonus Program - Tier 3



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