• Manager II, SQL Database Administration & Engineering

    Job Location US-GA-Atlanta
  • Overview

    Leveraging deep integrations into retailers’ point-of-sale systems, InComm provides connectivity to a variety of service providers that allow consumers to conduct everyday business at more than 450,000 points of retail distribution worldwide. Whether those consumers are activating prepaid products, paying bills, enjoying real-time discounts through a membership card, purchasing digital goods in-store or adding funds to an online account, InComm is there to provide unique gift-gifting opportunities, cater to on-the-go shoppers, deliver added value through loyalty programs and serve cash-based consumers. With 186 global patents, InComm is headquartered in Atlanta with a presence in over 30 countries in North and South America, Europe and the Asia-Pacific region. Learn more at or connect with us on,, or


    About This Opportunity

    Manager- SQL Database Support & Engineering will provide leadership for the design and implementation of SQL databases in InComm’s global high availability and high performance environments, supporting a broad range of systems including online transaction processing, e-commerce, accounting, customer service, warehouse management, etc...


    • Provide technical leadership in design, implementation and support of the core database services that are highly reliable, flexible, scalable and cost effective
    • Develop, support, and communicate core database engineering policies, standards, guidelines and procedures
    • Establish proper monitoring, measuring and reporting of service performance against Service Level Objectives, customer satisfaction and financial efficiencies
    • Ensures delivery success with strong focus on customer service and partnership development
    • Manage all levels of support for implementations and operations
    • Improves, optimizes, and identifies opportunities for improved software development processes
    • Manages and plans to ensure delivery success
    • Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity
    • Supports continuous process improvement and innovation
    • Manage risks, assessing gaps/opportunities, and implementing action plans to mitigate risks, when applicable
    • Effectively communicate project status to management and other stake-holders as appropriate
    • Build a high performing team through staff development, recruiting and retention that can support InComm’s growing business needs





    • 5+ years of experience in a leadership role managing highly transactional OLTP databases in excess of large databases in a 24 x7 environment
    • Direct experience in leading the database administration teams for large-scale enterprise that are highly scalable and reliable
    • Proven ability to develop architecture and provide design oversight that incorporates high availability, operations supportability and scalability to a high volume, rapidly growing world class Ecommerce business
    • Expert level knowledge of database architecture, replication, backup and recovery process and HA solutions like AlwaysOn, Logshipping
    • Expert knowledge of OLTP database internals for tuning applications written in SQL
    • Direct experience with SQL server running on windows physical and virtual environment
    • Hands-on experience with different aspect of database tuning, and SQL tuning
    • Experience with automation and tools designed to support highly transactional databases for large scale and with highest levels of availability
    • Experience in storage architecture and RAID configuration
    • Experience developing long-term strategies and influencing leadership decisions
    • Experience Managing teams, vendors
    • Experience leading a team and multiple initiatives in a fast-paced team environment with flexibility with changes
    • Excellent written and verbal communication skills
    • Strong customer focus
    • Proven people and project management skills required with attention to details
    • Must work well in team environment with high individual productivity with a can-do attitude
    • Required to provide 24/7 Support and available on-call for all escalations
    • Bachelor’s Degree or higher in Computer Science or work equivalent
    • A minimum of 5 years of database design and architectural experience
    • A minimum of 5 years of database engineering experience with SQL server databases.





    InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.


    *This position is eligible for the Employee Referral Bonus Program - Tier 4



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