Leveraging deep integrations into retailers’ point-of-sale systems, InComm provides connectivity to a variety of service providers that allow consumers to conduct everyday business at more than 450,000 points of retail distribution worldwide. Whether those consumers are activating prepaid products, paying bills, enjoying real-time discounts through a membership card, purchasing digital goods in-store or adding funds to an online account, InComm is there to provide unique gift-gifting opportunities, cater to on-the-go shoppers, deliver added value through loyalty programs and serve cash-based consumers. With 186 global patents, InComm is headquartered in Atlanta with a presence in over 30 countries in North and South America, Europe and the Asia-Pacific region. Learn more at www.incomm.com or connect with us on www.twitter.com/incomm, www.facebook.com/incomm, www.linkedin.com/company/incomm orwww.incomm.com/blog.
Global WorkPlace Technologies’ Global Client Support Team’s responsibilities include, but are not limited to, day to day operations and support of InComm’s global Windows, Mac, Mobile Devices, and associated Infrastructure.
The position will provide technical support to InComm’s employees and contractors both in region and globally. The candidate will be responsible for the deployment, stability, asset tracking, and troubleshooting of all equipment for which the Global WorkPlace Technologies team is accountable. This responsibility encompasses the full range of Information Technology (IT) activities. They will also be asked to help with Server systems and Network troubleshooting on an “as needed” basis.
This IT professional will provide customer focused first and second tier support for the current and future User access and desktop infrastructure. Duties include the implementation and adherence to process, standards, and configuration management practices. Supporting and maintaining first level support for Windows, Mac OS, Android, iOS, Microsoft Office, O365 Enterprise Mobility Suite, on-prem Active Directory (AD) and Exchange, including the setup of new User Accounts and Outlook per InComm standard operating procedures (SOP), External and Internal application authentication as well as the hardware infrastructure for this environment. Tasks will include duties such as workstation, printer, cell phone and desk phone management. Serve as a technical resource on all enterprise desktop related projects, as well as lead such initiatives if needed. The position will actively participate in the Client Support global ACD phone queue and an after-hours on-call support rotation for a local and global customer base.
ESSENTIAL DUTIES AND RESPONSIBILITIES
(Other duties may be assigned as needed.)
EDUCATION AND EXPERIENCE
CERTIFICATES, LICENSES, AND REGISTRATIONS
Majority of time is spent in sitting position. Ability to move throughout the office and server room either by walking or through assisted means. Must be able to physically move desktop and associated equipment as needed. Frequent unpacking and packing of equipment.
The noise level in the office is usually quiet.
InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.
*This position is eligible for the Employee Referral Bonus Program