Leveraging deep integrations into retailers’ point-of-sale systems, InComm provides connectivity to a variety of service providers that allow consumers to conduct everyday business at more than 450,000 points of retail distribution worldwide. Whether those consumers are activating prepaid products, paying bills, enjoying real-time discounts through a membership card, purchasing digital goods in-store or adding funds to an online account, InComm is there to provide unique gift-gifting opportunities, cater to on-the-go shoppers, deliver added value through loyalty programs and serve cash-based consumers. With 186 global patents, InComm is headquartered in Atlanta with a presence in over 30 countries in North and South America, Europe and the Asia-Pacific region. Learn more at www.incomm.com or connect with us on www.twitter.com/incomm, www.facebook.com/incomm, www.linkedin.com/company/incomm or www.incomm.com/blog.
The Software Engineer II, Application Ownership is a key member of the Application Ownership team. The SE II will be a part of a team of 7 responsible for supporting Java based Mobile, Customer Care, Gift Card (eCommerce) Platform applications.
Although the Application Ownership team is primarily focused on supporting the applications, this role is more than just a support role. The Software Engineer II will be responsible for 80% support and 20% development. You will have the opportunity to work across multiple groups and will work closely with the development teams.
The Software Engineer II will analyze, monitor, and support these applications while driving customer satisfaction from Merchants, Account Managers and Customer Service teams. You will oversee the production ecosystem to support these applications and ensures maximum uptimes. The Systems Analyst is also responsible for resolving escalated support incidents and effectively communicating the solution. This position is the focal point to the platform, ensuring operational and process excellence.
The Software Engineer II, Application Ownership should have experience with the following technologies:
This position will proactively provide governance and accountability for the for Mobile, Customer Care, Gift Card (eCommerce) Platform applications. This position will continually work to implement new processes and procedures to improve current work flow and process. This includes the shepherding of problem incidents to root cause and eventual resolution, extensive knowledge transition of any new applications within the realm of Financial Services, the transition of projects nearing the end of the implementation/deployment phases and extensive manual and automated monitoring to ensure our systems are up and running without any service interruptions.
InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.
*This position is eligible for the Employee Referral Bonus Program - Tier 4