Senior Manager, Governance



Leveraging deep integrations into retailers’ point-of-sale systems, InComm provides connectivity to a variety of service providers that allow consumers to conduct everyday business at more than 450,000 points of retail distribution worldwide. Whether those consumers are activating prepaid products, paying bills, enjoying real-time discounts through a membership card, purchasing digital goods in-store or adding funds to an online account, InComm is there to provide unique gift-gifting opportunities, cater to on-the-go shoppers, deliver added value through loyalty programs and serve cash-based consumers. With 186 global patents, InComm is headquartered in Atlanta with a presence in over 30 countries in North and South America, Europe and the Asia-Pacific region. Learn more at or connect with us on,, or


About This Opportunity

The main purpose of this position is to lead in the formation, execution and maturity of a COE (Center of Excellence) within the Enterprise Program Management Office (EPMO). This role will partner with IT/Business/Finance to institutionalize the Governance and Information Management framework, within InComm, by providing the following services and functions:

  • Developer, documenter, and repository of a standard methodology
  • Project management consulting center
  • Resource evaluator
  • A competency center
  • Leader in continuous improvement
  • Provide a seat of governing responsibility for project management


Process Improvement: 

  • Ensure real business value through project, business and strategic alignment.
  • Ensure uniform application of best practice across all teams.
  • Implement a consistent set of tools and processes for projects.
  • Maximize resource allocation, particularly of high value resources.
  • Provide mentoring and training across the organization.
  • Provide subject matter expertise (SME) for all PPM related tools.


Budget & Resource Management:

  • Introduce new processes, methodologies, techniques, templates, capabilities and tools to support Demand and Resource management.
  • Develop a system for capturing time spent on both capital expenditure and operational expenditure for the Information Technology division of InComm.
  • Serve as a source of information on cross-functional project resource conflicts or synergies.
  • Validate business assumptions about projects as to people, costs, and time.
  • Responsible for data integrity in the PPM Tool resource center for all InComm resources.


Governance (Project and Portfolio):

  • Serve as the lead in strengthening the EPMO’s Governance practice.
  • Ensure Governance and compliance of agreed project management processes, policies and procedures by users of the InComm PPM Tool.
  • Periodically review quality of key governance documents and of project deliverables.
  • Monitor project and program intake to ensure adherence to agreed enterprise standards and benchmarks.


Training and Knowledge Management:

  • Create and maintain Enterprise Document Library and SharePoint Knowledge Base.
  • Creating training materials for project managers, resource managers, and team members based on Microsoft Project Online/Project server
  • Perform Training (Classroom and Online/Webex) and System Walkthroughs as required as part of on-boarding new staff into the EPMO.
  • “as needed” basis and annually training for resource managers on how to use the system developed in Microsoft Project Online.
  • “as needed” basis and annually training for project managers on how to use Microsoft Project Online and Microsoft Project Professional.


  • 5-10 years of experience in Project/Program Management.
  • 5+ years of experience in Microsoft Enterprise tools (Project Server/Online, SharePoint, O365).
  • Microsoft certifications for either Microsoft Project Server/Project Online and Microsoft Project Professional required.
  • Experience with business support software applications such as MS Office (Word, PowerPoint, Excel, Project, Visio, and Access), SharePoint and Project Server required.
  • PMP certification or equivalent, preferred.
  • Certified Scrum Master (CSM) preferred.
  • Strong project management leadership, facilitation, negotiation, team coaching and collaboration skills.
  • Excellent communication skills, both verbal and written.
  • Comprehensive knowledge of industry best practices, with regard to program and project management principles, tools and software development.




InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.


*This position is eligible for the Employee Referral Bonus Program  #LI-TH1



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