IT Service and Support Analyst Level II



Leveraging deep integrations into retailers’ point-of-sale systems, InComm provides connectivity to a variety of service providers that allow consumers to conduct everyday business at more than 450,000 points of retail distribution worldwide. Whether those consumers are activating prepaid products, paying bills, enjoying real-time discounts through a membership card, purchasing digital goods in-store or adding funds to an online account, InComm is there to provide unique gift-gifting opportunities, cater to on-the-go shoppers, deliver added value through loyalty programs and serve cash-based consumers. With 186 global patents, InComm is headquartered in Atlanta with a presence in over 30 countries in North and South America, Europe and the Asia-Pacific region. Learn more at or connect with us on,, or



  • Document and track tickets using assigned ticketing tool.
  • Provide input for notifications and updates to groups from customers to Upper Management professionally with detail and accuracy.
  • Configure and manage monitoring for new systems and services as they come online.
  • Monitor systems and proactively address issues with strong problem solving skills and decision making abilities.
  • Participate in tracking and prioritization of tickets and ensure incidents are handed off during shift changeover.
  • Possess the ability to identify procedural inefficiencies with the skills to document and implement solutions.


  • Helpdesk/call center experience preferred
  • Comptia A+ or Net+ certification preferred
  • Experience with Splunk and or Opsview monitoring tools preferred
  • Must be able to multi task effectively in high pressure situations.
  • Should be able to learn quickly and have superior oral and written communication skills.
  • Possess the ability to identify procedural inefficiencies with the skills to document and implement solutions.
  • Follow company procedures and processes.
  • On-call rotation
  • Associates Degree in Computer Science preferred




InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.


*This position is eligible for the Employee Referral Bonus Program



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