Banking Support Manager II



Leveraging deep integrations into retailers’ point-of-sale systems, InComm provides connectivity to a variety of service providers that allow consumers to conduct everyday business at more than 450,000 points of retail distribution worldwide. Whether those consumers are activating prepaid products, paying bills, enjoying real-time discounts through a membership card, purchasing digital goods in-store or adding funds to an online account, InComm is there to provide unique gift-gifting opportunities, cater to on-the-go shoppers, deliver added value through loyalty programs and serve cash-based consumers. With 186 global patents, InComm is headquartered in Atlanta with a presence in over 30 countries in North and South America, Europe and the Asia-Pacific region. Learn more at or connect with us on,, or


About This Opportunity

Incomm is looking for a Partner Support Manager to manage our Issuer relationships.  This person will assist in the relationship management of Domestic US and International Financial Services Issuers (Banks) for Financial Services, along with Management.  


  • Duties involve negotiating, documenting, and onboarding both existing and new bank relationships.
  • Manage Issuer approvals for new Bank products/programs as well as significant product enhancement approvals with each bank:
    • Manage Issuer program approvals.
    • Manage Issuer third party approvals, as required.
    • Participate in, “own,” or manage relations with these third parties.
    • Manage relationship with current card load servicing bank.
  • Manage branded card network relationship:
    • Along with Management, as needed, duties involve negotiating, documenting and onboarding both existing and new network relationships.
    • Participate in incentive contract calculation, analysis, and negotiation with network associations.
    • Business owner of Visa Reward Project and other similar projects.
    • Direct analysis of network costs/InComm preferences. This position will also support projects for improving reporting and analysis on network costs.
    • Learn and study Network Operating Rules.
  • Management of this network relationship involves responsibility for the following networks and includes contract management and renewal, network enabling, and network disabling: PIN Networks PULSE, Star, Money Pass and the PULSE Gateway.
  • Oversee ongoing due diligence and underwriting necessary for Issuers and Networks.
  • Coordinate with Project Managers or handle independently as needed to assure InComm Treasury, Compliance, Fraud, Chargeback teams and Reconciliation teams are prepared for new programs.
  • Various other duties and projects as agreed.



  • 5 years experience in Financial Services environment
  • Degrees, certifications required or special training:
  • Bachelors Degree in Business requested
  • Additional requirements/qualifications (skills/knowledge required):
  • Knowledge of accounting, finance and financial modeling required.
  • Very strong communication skills – both written and verbal
  • Excellent relationship management skills
  • Highly responsive to internal and external requests
  • Comfortable learning new technology/product lines in a highly innovative environment
  • Manage and assist with team projects and process improvements
  • Ability to create reports and identify trends
  • Excellent presentation skills
  • Detail oriented with strong organizational skills
  • Ability to organize and prioritize workload and meet deadlines
  • Ability to listen attentively, respond effectively and resolve account issues in a timely manner
  • Proven ability to work independently as well as in a team environment
  • Proficiency in Microsoft Office software with emphasis on Excel and PowerPoint


InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.


*This position is eligible for the Employee Referral Bonus Program



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