InComm

  • Collections Rep I

    Job Location US-FL-North Miami
    Type
    Full-Time
  • Overview

    Leveraging deep integrations into retailers’ point-of-sale systems, InComm is revolutionizing the commerce experience through innovative payments technology. InComm leverages end to end solutions to bring branded activatable products to retailers both in store and digitally. Our process includes everything from card printing, inventory management and forecast analytics, to the development and integration of activation technology in point of sale machines world-wide. From there we leverage our backend platform as a service technology to drive product activation to the tune of several thousand card activations every second. Whether those consumers are activating prepaid products, paying bills, enjoying real-time discounts through a membership card, purchasing digital goods in-store or adding funds to an online account, InComm is there to provide unique gift-gifting opportunities, cater to on-the-go shoppers, deliver added value through loyalty programs and serve cash-based consumers.

     

    InComm is headquartered in Atlanta, GA with a presence in over 30 countries, an organization of approximately 3,000 employees, several hundred international technical patents, and a network that includes over 600,000 points of retail distribution. With innovation as our number 1 company value, our speed to market for new products and services is accelerating rapidly and quickly positioning InComm as a global leader in fintech innovation. Learn more at www.incomm.com or connect with us on TwitterFacebook, LinkedIn, or Our Blog.

     

     

    About This Opportunity

    This Collector I position reports to the Collections Manager. The incumbent will assist internal and external customers when issues are encountered. This will include fielding calls, responding to Debit Info requests and field staff regarding dealers’ account status and follow up. The incumbent will work with the third party collection agency in placing accounts for collections and reporting direct payments. This position will serve as back up for absent RCMs as needed.

     

    The schedule for this position is:

    • Monday 11:00am to 8:00pm
    • Tuesday thru Friday and 8:00am to 5:00pm

     

    Responsibilities

    • Reviews chargeback/debit returns information from Daily Returns report for assigned territory.
    • Initiates appropriate action based on outstanding customer balances including placing collection calls to customers and performing related follow up activities such as reconciliations, credit adjustments, bad debt write-off recommendations, refund requests, customer past due notifications and other transactions or reports as needed according to company policies and procedures.
    • Answer incoming calls from dealers, other clients and sales force.
    • Reviews and responds to all Debit Info inquiries for the related territory.
    • Resolves and researches issues on a timely basis using various systems and other tools.
    • Identifies payments received in Bank of America and JP Morgan Chase, applies the payment to the proper dealer accounts and sends Payment Confirmations to appropriate internal staff and sales force. Adjusts the dealer’s status in the control system.
    • Initiates placement of recommended accounts to 3rd party collection agency.
    1. Updates the collection information in the database for future actions.
    2. Prepares required paperwork for submission including, but not limited to, application information and contact information.
    3. Maintains relationship with the agency.
    4. Reports direct payments to the agency.
    • Initiates and maintains harmonious relationships with customers, field and headquarters personnel, credit and collection agency and others whose working relationships and concerns are essential in achieving the credit and collections department goals.
    • This position is responsible for bi-monthly reports, to specified carriers, giving updates on dealers with lingering outstanding balances.
    • Serves as backup for other RCM staff as needed.
    • The territory assigned to this position is the West and Southwest.
    • Other responsibilities as needed.
    • Regular and predictable attendance is an essential function of this position.

    The above job description in no way states or implies that these are the only duties to be performed by this employee. The incumbent is expected to perform other duties necessary for the effective operation of the company.

     

     

    Qualifications

    • Excellent written and verbal communication skills required
    • Must exhibit professional behavior and control emotions at all times
    • Regular and predictable attendance is an essential function of this position
    • Advanced knowledge of Microsoft Word, Excel and Outlook
    • Must possess analytical and time management skills
    • Ability to work independently and demonstrate sound judgment under pressure
    • Ability to handle and keep up with constant changes to products, policies and, procedures.
    • High School Degree or GED preferred
    • Bilingual in English/Spanish preferred

     

    InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

     

     

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