InComm

  • E-Commerce Fraud & Risk Manager

    Job Location US-GA-Columbus
    Type
    Full-Time
  • Overview

    Leveraging deep integrations into retailers’ point-of-sale systems, InComm is revolutionizing the commerce experience through innovative payments technology. InComm leverages end to end solutions to bring branded activatable products to retailers both in store and digitally. Our process includes everything from card printing, inventory management and forecast analytics, to the development and integration of activation technology in point of sale machines world-wide. From there we leverage our backend platform as a service technology to drive product activation to the tune of several thousand card activations every second. Whether those consumers are activating prepaid products, paying bills, enjoying real-time discounts through a membership card, purchasing digital goods in-store or adding funds to an online account, InComm is there to provide unique gift-gifting opportunities, cater to on-the-go shoppers, deliver added value through loyalty programs and serve cash-based consumers.

     

    InComm is headquartered in Atlanta, GA with a presence in over 30 countries, an organization of approximately 3,000 employees, several hundred international technical patents, and a network that includes over 600,000 points of retail distribution. With innovation as our number 1 company value, our speed to market for new products and services is accelerating rapidly and quickly positioning InComm as a global leader in fintech innovation. Learn more at www.incomm.com or connect with us on TwitterFacebook, LinkedIn, or Our Blog.

     

    Inside InComm from InComm on Vimeo.

     

    About This Opportunity

    The E-Commerce Fraud & Risk Manager will be responsible for leading the policy around managing our payment platform, fraud prevention, and chargeback program for our ecommerce sites. This will include driving long term strategic thinking and business case for our payment platform to improve efficiency and monetization. Assess & improve on the efficacy of current risk models, fraud prevention mechanisms, and identifying new fraud prevention mechanisms. Build a roadmap around processes & technologies to continuously improve on current fraud prevention and payment acceptance techniques & systems. Lead development of new risk programs in working with internal and external partners to mitigate risks like breakout fraud and account take overs. Continue to develop and improve on chargeback and collections process while building and developing a team of fraud & risk analysts. The role will require communication and coordination between ecommerce, technology accounting, retail loss prevention, data and analytics, and customer care functions to minimize losses, maximize revenue, and mitigate fraud risk.

     

    We are looking for an experienced manager of e-commerce fraud strategy and operations to step into a fast paced and growing role within InComm’s fraud organization. The ideal candidate will be able to take ownership of team successes and failures as well as act as a subject matter expert when dealing with partners/clients on the topics of physical and digital gift card fraud. Candidates should be able to exhibit experience with identifying and proactively preventing fraud on e-commerce sites and an advanced understanding of how fraud appears in a digital environment. Additionally, an understanding of data structure and analytics will be critical for success in this role.

     

     

    Responsibilities

    ESSENTIAL FUNCTIONS

    • Lead, develop, and grow a team of fraud analysts
    • Optimize payment platform for highest level of payment acceptance to improve ecommerce revenue and to improve the consumer buying experience
    • Review, monitor and report on current fraud activities on e-commerce channel by reviewing transactions and chargebacks and establishing KPIs for fraud prevention
    • Identify new fraud prevention rules and activities
    • Manage efficacy of external vendors & services used for fraud prevention & chargeback
    • Coordinate between ecommerce, technology, accounts receivable and customer service functions to ensure fraud is within or better than financial industry standards within the ecommerce channel
    • Ensure partners are effective in preventing fraud without adverse impact to business
    • Evaluate & provide guidance around fraud & risk of any internal direct to consumer program or initiatives
    • Regularly provide updates to Leadership and Executive leaders on the efficacy of the ecommerce fraud & risk management program
    • Drives ownership and accountability through program, team, and vendors.
    • Advocates for our customers and seeks to improve the shopping journey
    • Bias for action with strong analytical aptitude
    • Manage daily operations of e-commerce fraud team including:
      • Manage analysis and change management process for fraud rulesets
      • Understand and communicate root cause of fraud attacks
      • Proactively identify and organize response to rising trends
      • Ensure best practices are followed to properly manage risk on all programs while maintaining appropriate KPIs
    • Manage relationship with multiple 3rdparty vendors/service providers including invoice approval and contract negotiations, ensure appropriate ROI is maintained and communicate requirements where applicable to enhance services received
    • Act as subject matter expert for new digital product launches, ensuring proper precautions are taken during development and initial launches
    • Lead initiatives to minimize enterprise risk exposure in relation to digital products
    • Manage reporting requirements to communicate fraud activity both upline and out to colleagues
    • Manage and communicate fraud related expectations with external partners/clients
    • Coordinate with business, IT and operations stakeholders to further fraud/risk related initiatives
    • Maintain a mindset of continual improvement and education, establishing relationship with industry peers and acting as a thought leader within the company and industry

    Qualifications

    CRITICAL FUNCTIONS

    • Understanding of payment/Chargeback process and flow
    • Experience mitigating fraud in an ecommerce environment
    • Experience managing a team of professionals
    • Understanding of how technology platforms communicate and data flows
    • Experience with SQL preferred

     

    EDUCATION:

    Four year degree in related field or 5 years of commensurate experience.

     

    InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

     

    *This position is eligible for the Employee Referral Bonus Program - Tier III

     

     

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