InComm

  • Manager I, BI Operations

    Job Location US-GA-Atlanta
    Type
    Full-Time
  • Overview

    Leveraging deep integrations into retailers’ point-of-sale systems, InComm is revolutionizing the commerce experience through innovative payments technology. InComm leverages end to end solutions to bring branded activatable products to retailers both in store and digitally. Our process includes everything from card printing, inventory management and forecast analytics, to the development and integration of activation technology in point of sale machines world-wide. From there we leverage our backend platform as a service technology to drive product activation to the tune of several thousand card activations every second. Whether those consumers are activating prepaid products, paying bills, enjoying real-time discounts through a membership card, purchasing digital goods in-store or adding funds to an online account, InComm is there to provide unique gift-gifting opportunities, cater to on-the-go shoppers, deliver added value through loyalty programs and serve cash-based consumers.

     

    InComm is headquartered in Atlanta, GA with a presence in over 30 countries, an organization of approximately 3,000 employees, several hundred international technical patents, and a network that includes over 600,000 points of retail distribution. With innovation as our number 1 company value, our speed to market for new products and services is accelerating rapidly and quickly positioning InComm as a global leader in fintech innovation. Learn more at www.incomm.com or connect with us on TwitterFacebook, LinkedIn, or Our Blog.

     

     

    Inside InComm from InComm on Vimeo.

    Responsibilities

    The BI Operations Manager will have a balanced mix of customer service, managerial and technical skills. They will be able to devise and manage to a set of reasonable team metrics, and provide operational guidance in that regard.  They will interact with the team to insure proper training and motivation to accomplish goals, and provide mentoring along both technical and soft skills / customer service tracks.  In addition, the BI Operations Manager will reach out to all internal groups which the team services to insure that processes are well understood and any concerns are addressed.  They will also be process-focused, continually looking for areas where improvements are needed, or new processes need to be implemented.  This manager will also be responsible for insuring that the working hours established for the group are properly staffed.

    Additional responsibilities will include:

    • Good understanding of data movement throughout our various environments, to insure recurring issues are reported on a timely basis to responsible teams
    • Interpreting technology needs through conversations with stakeholders
    • Empowering customers with tools for reporting and data visualization, and understanding the impact on production ticket queues from same
    • Insuring that team members continually review their work for inclusion in the “BI Ops” knowledge base, through goal incentive and understanding of practical value of the content.

    Qualifications

     

     

    • Knowledge of SQL and exposure to Microsoft Reporting (i.e. SSRS) technologies and tools is required
    • Preferred 2 years’ management experience overseeing technical teams
    • Demonstrable commitment to providing outstanding customer service
    • Highly organized and productive, with strong prioritization abilities
    • Strong sense of teamwork and cross-disciplinary collaboration
    • Ability to adapt communication style, content, and format for varying circumstances and audiences of all levels and functional areas
    • Ability to explain with clarity and understanding reporting functions and data tracking means to a technically diverse audience

     

     

    InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

     

    *This position is eligible for the Employee Referral Bonus Program - Tier 4

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