• Implementation Manager II

    Job Location US-AR-Bentonville | US-GA-Atlanta
  • Overview

    Leveraging deep integrations into retailers’ point-of-sale systems, InComm is revolutionizing the commerce experience through innovative payments technology. InComm leverages end to end solutions to bring branded activatable products to retailers both in store and digitally. Our process includes everything from card printing, inventory management and forecast analytics, to the development and integration of activation technology in point of sale machines world-wide. From there we leverage our backend platform as a service technology to drive product activation to the tune of several thousand card activations every second. Whether those consumers are activating prepaid products, paying bills, enjoying real-time discounts through a membership card, purchasing digital goods in-store or adding funds to an online account, InComm is there to provide unique gift-gifting opportunities, cater to on-the-go shoppers, deliver added value through loyalty programs and serve cash-based consumers.


    InComm is headquartered in Atlanta, GA with a presence in over 30 countries, an organization of approximately 3,000 employees, several hundred international technical patents, and a network that includes over 600,000 points of retail distribution. With innovation as our number 1 company value, our speed to market for new products and services is accelerating rapidly and quickly positioning InComm as a global leader in fintech innovation. Learn more at or connect with us on TwitterFacebook, LinkedIn, or Our Blog.


    Inside InComm from InComm on Vimeo.

    About This Opportunity

    The Implementation Manager is responsible for launching all new products on This responsibility includes developing project plans, monitoring progress and ensuring timelines are met for all new product launches for  Additional responsibilities include ongoing account support including price book management, item set up, addressing customer and merchant service escalations, and serving as the day-to-day contact for the Account Manager.





    • Coordinate multiple projects simultaneously from initiation through implementation for
    • Manage day-to-day operational aspects of a project, including item set-ups via Supplier Center, serving as the main point of contact for internal clients.
    • Create and execute project work plans, track progress and revise as appropriate to meet shifting priorities, demands, and timelines.
    • Implement schedules and escalate concerns, issues and risks to the appropriate stakeholders in order to meet deadlines.
    • Ensure that project documents are complete and current, providing weekly updates to all stakeholders.
    • Coordinate and manage special projects as needed.
    • Develop an in-depth understanding of the types of end-user customer service issues that can occur and the required to research and resolve these issues.
    • Maintain the team’s price-book for all current items sold on
    • Other tasks and responsibilities as assigned.




    • Retail operations experience in support of a Walmart or Sam’s Club vendor
    • Proven ability to prioritize workload/experience managing multiple projects simultaneously.
    • Excellent attention to detail, organization and follow-up skills
    • Effective verbal and written communications at all levels.
    • Thrives in a fast-paced environment with flexible structure and methodologies.
    • Experience working both independently and in a team-oriented, collaborative environment.
    • Ability to listen attentively, respond effectively and resolve client issues.
    • Experience in navigating across cross-functional teams.
    • Ability to manage expectations and develop strong working relationships with customers both inside and outside the organization.
    • Proficiency in Microsoft Office software.
    • Bachelor’s degree OR 2-4 years relevant experience.



    InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.


    *This position is eligible for the Employee Referral Bonus Program - Tier III



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