InComm

  • IT Systems Analyst III

    Job Location US-GA-Atlanta
    Type
    Full-Time
  • Overview

    Leveraging deep integrations into retailers’ point-of-sale systems, InComm provides connectivity to a variety of service providers that allow consumers to conduct everyday business at more than 450,000 points of retail distribution worldwide. Whether those consumers are activating prepaid products, paying bills, enjoying real-time discounts through a membership card, purchasing digital goods in-store or adding funds to an online account, InComm is there to provide unique gift-gifting opportunities, cater to on-the-go shoppers, deliver added value through loyalty programs and serve cash-based consumers. With 186 global patents, InComm is headquartered in Atlanta with a presence in over 30 countries in North and South America, Europe and the Asia-Pacific region. Learn more at www.incomm.com or connect with us on www.twitter.com/incomm, www.facebook.com/incomm, www.linkedin.com/company/incomm or www.incomm.com/blog.

    About This Opportunity

    The Systems Analyst III will suppost the Closed Loop Platform team. The position will be key in ensuring operational and process excellence of enterprise IT platforms. 

    Responsibilities

    • Analyze, monitor and support assigned platforms while driving customer satisfaction. This position is the focal point to the platforms ensuring operational and process excellence.
    • Acquire an intimate understanding of complex technical environments.
    • Perform daily system monitoring, verifying the integrity and availability of all software and pro-actively address system issues that may have potential impact for the corporation.
    • Assist team with completion and maintenance of system generated tickets that need triage or first level resolution.
    • Help create and maintain documentation on the platform, such as platform details, playbooks, escalation procedures, including any other that becomes a necessity.
    • Creation of current state of system flow that will be used as an artifact for future development and troubleshooting
    • Engage in production deployment for coordination and verification as the owner of the platform.
    • Assist team members with Root cause analysis documentation.
    • Help make process improvements to the organization by identifying blocking and communications issues and systemic product and product issues.
    • Able to proactively address system issues that have potential impact for the corporation
    • Strong research, analytical, and troubleshooting skills
    • Support after hours coverage/escalation
    • Plan solutions and coordinate with development team
    • Provide design considerations and write technical requirements
    • Owner of platform and knowledgeable of all operational and maintenance activities up to monitoring the efforts

    Qualifications

    • 6+ years of hands-on experience with networking, system integration and set-up
    • 6+ years hands-on experience developing SQL queries and reviewing SQL scripts
    • 6+ years hands-on experience with Unix/Linux and Windows platforms
    • Bachelor’s Degree in computer related field or equivalent experience preferred.
    • Any other technical certifications a plus.
    • Expert knowledge of Excel, Word, Project, Visio and PowerPoint
    • Must possess decision-making, analytical and time management skills
    • Ability to work independently and demonstrate sound judgment under pressure
    • Ability to handle and keep up with constant changes to products, policies, procedures and people
    • Excellent written and verbal communication skills.
    • Strong troubleshooting and customer service skills are a must. Must be a team player.
    • Have experience in managing key accounts and be comfortable in communicating complex requirements both within and outside of the organization
    • Must be a fast learner, possess a dynamic personality and be adaptive to an ever changing and team focused environment
    • Be self-motivated, hardworking, outgoing, eager to learn

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed