InComm

  • Digital Operations Specialist I

    Job Location US-OR-Portland
    Type
    Full-Time
  • Overview

    InComm is a leading provider of cutting-edge prepaid products, services, and transaction technologies to retailers, brands, and consumers. InComm supports more than 600,000 points of distribution and helps retailers build prepaid card destinations, connect brands with new markets, and give consumers a simple, secure shopping experience.

     

    Please visit our website www.incomm.com for more information about InComm

     

    The InComm InCentives team specializes in the delivery and management of stored value products—from gift cards to wireless products—purchased in a digital environment like an eCommerce shopping cart, a mobile app, or an online rewards catalog. Uniquely positioned across the merchant, stored value, payments, mobile, and distribution landscapes, the InComm InCentives team delivers industry-leading technology and builds comprehensive solutions for partners that tie all aspects of gift card sales, distribution and management together. Our catalog includes open loop, closed loop, physical and digital stored value products and is accessible through a single API connection. InComm is headquartered in Atlanta, Georgia, and the InComm InCentives team is in Portland, Oregon.

     

    Benefits of joining our team:

    • Opportunity to solve interesting and challenging problems within a growing industry
    • Collaborative and supportive Agile environment
    • Continuous delivery culture
    • Opportunities for career growth
    • Downtown high-rise location with lots of windows and good views
    • Healthy work environment, including free access to the building gym, in-suite bike storage, showers, and standing desks.
    • Company provided snacks and catered lunch and breakfast once a week
    • Easy access to public transportation and company provided transit pass

    About This Opportunity

    The Operations Specialist works with internal customers throughout the product launch process. If you have an interest in technology, how things work, and enjoy problem solving and puzzles, this role may be for you!

    Responsibilities

    • Become an operations subject matter expert for the technology behind all brands and products as well as custom product setup. Research operational inquiries and be accessible to help answer questions from internal teams.
    • Project manage product setup from product intake to testing and launch. Communicate status on launches and attend internal calls to provide status, challenges, issues.
    • Liaison between InComm InCentives and InComm brand and product teams
    • Manage CRM tool with new product details and pricing to ensure sales and account management have up-to-date information.
    • Process and coordinate digital and physical cert builds, implementations and updates
    • Provide and maintain documentation related to open loop process and open-loop product details.
    • Represent operations in product management discussions related to brand/product requirements.
    • Attention to detail, strong organizational skills, and the ability to work through complex situations.
    • Represent InComm InCentives in a positive, professional, and customer focused manner.
    • Other duties as assigned.

    Qualifications

    • Associates, BA or BS degree preferred.
    • Proficient in Microsoft Office suite including Excel, Word and Outlook.
    • Strong interest in technology.
    • Strong interpersonal skills, flexibility, and customer service experience.
    • Communicate effectively with business professionals.
    • Ability to track changes, keep tasks moving forward and meet deadlines.
    • Must be a self-starter.
    • Strong commitment to customer service.
    • Experience working with customer relationship management software (Salesforce) and activity tracking systems desired.
    • Project management experience preferred.
    • Preference given to applicants who have demonstrated experience supporting software as a service products.
    • Experience in prepaid, stored value or gift card products a plus.

    InComm is an equal employment opportunity employer.  We adhere to a policy of making employment decisions without regard to race; color; religion; national origin; sex; sexual orientation; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state, or local law.

     

    *This position is eligible for the Employee Referral Bonus Program - Tier I

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